Company Detail

Job Description

Purpose of Job

Responsible for translating business needs into technical solutions and defining solutions to business problems through reasoned application of information technology. Designs, develops, and analyzes overall architecture of internal systems, including hardware and software. Determines integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs. Coordinates design and integration of total system including subsystems. Researches and recommends technology to improve the current systems. Provides organizational leadership and technical vision, coupled with strong business acumen to deliver an efficient, sound, and industry leading technical platform.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads development and implementation of technical strategies to assure achievement of CoSA/organizational goals.

• Serves as primary consultant to IT, executive management and other personnel in large-scale information technology efforts, which require extremely high degrees of analytical and creative ability.

• Provides authoritative technical advice and expertise to senior management regarding systems development, hardware and software configurations for major corporate information systems.

• Evaluates design and architecture of proposed systems to determine feasibility of new applications and/or assess business impacts on other systems.

• Influences product direction and features for critical vendors.

• Provides knowledge counsel to executive management on cross-divisional, cross-applications, and cross-technology issues.

• Directs the assessment of integration and supports impacts of new, proposed, and existing technologies, and advises executive management.

• Directs the scope, design, coordination, and implementation decisions concerning integration of the organization's broad spectrum of highly technical and complex computer and telecommunication systems.

• Builds and oversees a team of Technical Architects supporting a technical portfolio of a CoSA through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of progressive Information Technology/IT development or implementation/consulting experience.

• 4 years of leadership experience advocating, developing, and investing in the personal growth of the Technical Architect or Engineering communities.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

• Demonstrated understanding of applications, server technology, networking and/or security.

• Executive level business acumen in the areas of business operations, industry practices and emerging trends.

• Ability to consider process, business impact, timing, budget, organization, strategy, and change management for any technology decision - and to be able to explain that to any audience, at any level, of any size.

• Excellent leadership, creativity, communication, presentation, writing, and collaboration skills.

• Ability to effectively contribute IT Architecture when assigned to provide technical leadership for high level, multi-effort business change and the highest complexity projects and initiatives that are directly linked to published enterprise goals and strategies.

• Comprehensive knowledge of both current and emerging technologies that affect business.

• Knowledge of IT related risk management framework and policies.

• Certification based on the domain support such as: AWS - Certified Solution Architect, CTA - Salesforce, ITIL - Master Certification, TOGAF 9, or Zachman Certified Enterprise Architect.

• This can be a remote role that requires travel to the San Antonio HQ

Preferreds:

• Expertise in setting corporate Data & Analytics technology strategies

• Experience with TOGAF

• Proven experience working in a regulated financial services environment

• Proven success in Large Scale Data & Analytics environments

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies. Leads and executes complex initiatives and cross functional teams within the Chief Risk Office and across the Enterprise that drive problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products, and processes.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and seeks key stakeholders across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

• Presents findings and recommendations to various levels of leadership.

• Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

• Develops process and procedures for successful implementation of new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of risks according to industry best practice.

• Develops strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies expert knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Leads, assembles, and facilitates cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.

• Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

• Formulates and reviews stress test plans for a line of business or the enterprise.

• Evaluates results, and frames contingency plans in partnership with key business stakeholders.

• Crafts key communications to be delivered to executives and board members.

Minimum Requirements:

• Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (12 years of experience without a degree in total).

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.

• Advanced risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Experience leading and directing work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Experience:

• Project Management experience focused on delivering a quality product in a timely manner. In addition to operational risk responsibilities, this position will also support the Shared Services Operational Risk Team in tracking, coordinating, and completing assigned tasks and generating required high quality deliverables across the CFO, COS, SDB, HR, and CLO CoSAs to Executive Management and Risk Initiative Program Offices, when necessary

• Experience designing, implementing, and monitoring enterprise risk programs (Process Risk Control Inventory, Risk Control Self Assessments, Risk Inventory, 1st Line Risk Assessment, and Risk Profile) that includes process and control excellence, issue management/oversight, operational losses, testing, and management of regulatory requirements

• Deep business acumen in the areas of operational risk and financial services

• Proven ability to effectively assess and challenge process, risk and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization

• Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships

• Ability to build strong relationships with business partners and teammates and influence change.

• Experience executing targeted assessments and performing control testing of design and effectiveness.

• CPA (Certified Public Accountant), CIA (Certified Internal Auditor), or Project Management certification

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, internal and external audits and regulatory exams, and monitoring of business divisions to minimize risk exposures and strengthen the overall control environment. Leverages risk assessment data and identifies key data-driven insights.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, Charlotte, NC. This position also has the option to be remote.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured and controlled.

• Follows written compliance policies, standards, and procedures for business activities.

• Leads and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include risk control self-assessments, procedure governance, control design, new product or process control identification.

• Performs ongoing supervision and oversight of controls and shares knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for risk data analysis, report preparation and trend analysis, applying business intelligence tools.

• Anticipates business needs and proactively finds opportunities to improve the control environment through practical insights.

• Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with frameworks.

• Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.

• Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and advances issues and findings to appropriate partners.

• Provides control oversight to ensure compliance with laws and regulations.

• Serves as a primary resource to team members.

Minimum Qualifications:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities in a financial services operating environment or other relevant industry; OR 6 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 4 years of experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities; OR PhD in a risk management or quantitative field, and 2 years of experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards.

Preferred Qualifications:

• Leading/maintaining a process, risk and control inventory

• Experience with control identification and design

• Experience with risk metrics such as Key Risk Indicators

• Change management risk assessments

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200.-$144,500* .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits,

adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Responsible for translating business needs into technical solutions and defining solutions to business problems through reasoned application of information technology. Designs, develops, and analyzes overall architecture of internal systems, including hardware and software. Determines integrated hardware and software architecture solutions that meet performance, scalability, reliability, and security needs. Coordinates design and integration of total system including subsystems. Researches and recommends technology to improve the current systems. Provides organizational leadership and technical vision, coupled with strong business acumen to deliver an efficient, sound, and industry leading technical platform.

Job Requirements

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Leads development and implementation of technical strategies to assure achievement of CoSA/organizational goals.

• Serves as primary consultant to IT, executive management and other personnel in large-scale information technology efforts, which require extremely high degrees of analytical and creative ability.

• Provides authoritative technical advice and expertise to senior management regarding systems development, hardware and software configurations for major corporate information systems.

• Evaluates design and architecture of proposed systems to determine feasibility of new applications and/or assess business impacts on other systems.

• Influences product direction and features for critical vendors.

• Provides knowledge counsel to executive management on cross-divisional, cross-applications, and cross-technology issues.

• Directs the assessment of integration and supports impacts of new, proposed, and existing technologies, and advises executive management.

• Directs the scope, design, coordination, and implementation decisions concerning integration of the organization's broad spectrum of highly technical and complex computer and telecommunication systems.

• Builds and oversees a team of Technical Architects supporting a technical portfolio of a CoSA through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

Minimum Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems/Management or related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of progressive Information Technology/IT development or implementation/consulting experience.

• 4 years of leadership experience advocating, developing, and investing in the personal growth of the Technical Architect or Engineering communities.

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.

• Demonstrated understanding of applications, server technology, networking and/or security.

• Executive level business acumen in the areas of business operations, industry practices and emerging trends.

• Ability to consider process, business impact, timing, budget, organization, strategy, and change management for any technology decision - and to be able to explain that to any audience, at any level, of any size.

• Excellent leadership, creativity, communication, presentation, writing, and collaboration skills.

• Ability to effectively contribute IT Architecture when assigned to provide technical leadership for high level, multi-effort business change and the highest complexity projects and initiatives that are directly linked to published enterprise goals and strategies.

• Comprehensive knowledge of both current and emerging technologies that affect business.

• Knowledge of IT related risk management framework and policies.

• Certification based on the domain support such as: AWS - Certified Solution Architect, CTA - Salesforce, ITIL - Master Certification, TOGAF 9, or Zachman Certified Enterprise Architect.

• This can be a remote role that requires travel to the San Antonio HQ

Preferreds:

• Expertise in setting corporate Data & Analytics technology strategies

• Experience with TOGAF

• Proven experience working in a regulated financial services environment

• Proven success in Large Scale Data & Analytics environments

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $155,400 - $279,800

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, internal and external audits and regulatory exams, and monitoring of business divisions to minimize risk exposures and strengthen the overall control environment. Leads risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, or Charlotte, NC. This position also has the option to be remote.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured and controlled.

• Follows written compliance policies, standards, and procedures for business activities.

• Advises and leads all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to oversight of procedures/process, risk control self-assessments, control design, and new product or process risk assessments and control identification.

• Applies a comprehensive understanding of regulatory compliance to includes business strategies and solutions.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Owns the most complex projects involving cross-functional areas.

• Defines and outlines innovative approaches to problem resolution and leads project team from concept through implementation.

• Counsels senior management on the status of their control environment related to risk identification and control weaknesses.

• Identifies critical areas to monitor and advances issues and findings to appropriate partners.

• Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Qualifications:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities or other relevant industry; OR 8 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years of experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities; OR PhD in a risk management or quantitative field, and 4 years of experience Risk Control Self-Assessment (RCSA), control design and documentation related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards

Preferred Qualifications:

• Leading/maintaining a process, risk and control inventory

• Experience with control identification and design

• Experience with risk metrics such as Key Risk Indicators

• Experience with change management risk assessments

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Promotes risk-awareness and the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls; including, risk and control self-assessments, identification, and evaluation of control effectiveness, internal and external audits and regulatory exams, and monitoring of business divisions to minimize risk exposures and strengthen the overall control environment. Leads risk assessment data and identifies key data-driven insights tied to first line of defense.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Phoenix, AZ, or Charlotte, NC. This position also has the option to be remote.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured and controlled.

• Follows written compliance policies, standards, and procedures for business activities.

• Advises and leads all aspects of multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to oversight of procedures/process, risk control self-assessments, control design, and new product or process risk assessments and control identification.

• Applies a comprehensive understanding of regulatory compliance to includes business strategies and solutions.

• Designs solutions for unanswered business questions and anticipates future business needs.

• Influences and develops innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.

• Owns the most complex projects involving cross-functional areas.

• Defines and outlines innovative approaches to problem resolution and leads project team from concept through implementation.

• Counsels senior management on the status of their control environment related to risk identification and control weaknesses.

• Identifies critical areas to monitor and advances issues and findings to appropriate partners.

• Serves as a primary resource to cross functional team members and advises on risk mitigation opportunities.

• Stays informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.

Minimum Qualifications:

• Bachelor's Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 8 years' experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities or other relevant industry; OR 8 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years of experience supporting Risk Control Self-Assessment (RCSA), control design and documentation related activities; OR PhD in a risk management or quantitative field, and 4 years of experience Risk Control Self-Assessment (RCSA), control design and documentation related activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include: TILA/REG Z, REG E, REG F, REG B, REG CC, UDAAP/UDAP, FCRA, BSA/AML, SCRA/MLA, OCC Heightened Standards

Preferred Qualifications:

• Control testing experience

• Ability to evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and weaknesses and determine the root cause of control breaks

• Experience with performing Quality reviews and providing direct coaching/feedback

• Working knowledge of Process Risk and Control Inventories and/or Risk Control Self Assessments

• Experience with managing control test plans

• Experience interacting across multiple lines of business

• Regulatory compliance knowledge and/or experience in SCRA, FCRA, Fraud, Disputes, Garnishments, and Bank Tax

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800-192,300*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented Software Engineer - Mid Level (Noblr) for our location in Austin, Texas. This role can also be performed in a 100% remote work environment.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving. Our goal is to build a safe-driving community through responsible driving.

Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

PRIMARY RESPONSIBILITIES

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Design, develop, code, and test complex technical solutions

• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques.

• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures.

• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming.

• Follows the software development lifecycle.

• Mentors junior engineers and may begin mentoring peer engineers; Review teammates' code

MINIMUM REQUIREMENTS

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required OR certification from CodeUp, Galvenize, VetFIT or eFIT.

• 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s)

• 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.

• Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL

• Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends.

• Experience supporting efforts to address production issues through troubleshooting applications and systems.

• Experience articulating technical challenges and solutions

PREFERRED QUALIFICATIONS

• 2+ years of experience in a role where your main responsibility supported front end web development?

• 2+ years of experience in a role where JavaScript was used extensively in your day to day tasks?

• 2+ years of experience in a role where React or React Native was used extensively in your day to day tasks?

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

COMPENSATION

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900 *(this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift Premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

BENEFITS

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) for more details.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Join the team that's helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Enables USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience through effective relationship management of multiple third-party relationships. This job resides in a line of business or a staff agency (CoSA) and requires continuous engagement and collaboration with other third-party roles as defined by the policy (i.e., Category Managers) within the CoSA's operating environment.

We are looking for a highly talented mid-level Vendor Manager that can work a hybrid model role out of any USAA or Noblr regional offices. This hybrid role will consist of a mixture of work from home and onsite.

Job Requirements

Job Duties

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Responsible for effective and compliant management of multiple third-party relationships with low or moderate inherent risks that can decrease the Enterprise's ability to execute on one area of the mission, damage reputation, or impair financial stability of the Enterprise such that capital strength or liquidity is temporarily impacted.

• Leverages working knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, measure, document, mitigate, and manage existing and emerging risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements.

• Facilitates activities across Procurement, Information Security, Compliance, etc. to drive the execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc. Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.

• Executes the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.

• Identifies, monitors, and manages action plans to address risk and performance issues/findings. Follows approved escalation processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.

• Partners with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end- to-end USAA and third-party execution).

• Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party's ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.

• Fosters effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.

• Supports other third-party relationship managers to ensure compliance within the lifecycle (e.g. ongoing monitoring support, site visits, due diligence assessments, etc.).

Minimum Experience

• Bachelor's degree; OR 4 additional years (8 Total) of related experience which may be substituted in lieu of degree.

• 4 years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry.

• 2 years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.

• Proficient knowledge of relevant business process(es) and regulatory compliance requirements.

• Proficient knowledge of supply chain management.

• Knowledge in project management, budget control, contract management, and analyzing and interpreting data.

Preferred Experience

• Previous experience with negotiating contracts.

• Previous experience loading contracts into Salesforce.

• Extremely organized.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900-$131,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.

• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.

• Implements new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of risks according to industry best practice.

• Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Serves as a key contributor in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.

• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.

Minimum Requirements:

• Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10 total years of experience without a degree).

• 6 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

• Risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Ability to effectively work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Experience:

• Prior experience in a 1st line or 2nd line of defense risk role oversee marketing, communications, corporate responsibility, and non-profits.

• Experience designing, implementing, and monitoring enterprise risk programs that includes process and control excellence, issue management/oversight, operational losses, testing, and management of regulatory requirements

• Deep business acumen in the areas of operational risk and financial services

• Proven ability to effectively assess process, risk, and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization

• Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships.

• Ability to build strong relationships with business partners and teammates and influence change

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a talented Campaign Analyst - Mid Level for our location in San Antonio, Texas.

Leads campaign requirement sessions, providing audience expertise and assisting in determining forecasted volumes. Oversees the build, execution, and delivery of accurate audience data; performs these tasks as required due to complexity or data security limitations.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

PRIMARY RESPONSIBILITIES

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Responds to business requests for creating new or modifying existing standard audience selection rules by collaborating with key stakeholders to ensure alignment with campaign requirements.

• Coordinates with seniors and/or leads on the team to implement request within the execution tool (, UNICA Campaign, Interact).

• Applies subject matter knowledge on existing rules and fallout analysis to educate key stakeholders.

• Ensures data elements or functional requirements are available.

• Explores existing resources against business needs and identifies gaps.

• Partners with IT and senior/lead to identify solutions for resources not readily available.

• Applies subject matter knowledge across a single product line and execution tools to facilitate the implementation of solutions in business requirement sessions.

• Participates in campaign requirement sessions for moderately complex marketing campaigns.

• Provides foundational knowledge of audience and forecasted volumes.

• Complete the final detailed business and technical requirements in support of marketing campaigns.

• Ensures the successful build, execution, and delivery of accurate audience data for assigned marketing campaigns.

• Coordinates research efforts into member inquires and supports escalated matters as needed.

• Investigates audience size and member profile requests and generates findings/reports.

MINIMUM REQUIREMENTS

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required.

• 4 or more years of relevant business and/or general analysis experience.

• Proficient knowledge of Microsoft Office tools to include Word, Excel, and Access.

• Proficient knowledge of statistics.

• Proficient knowledge of relevant data analysis tools.

• Proficient knowledge of relevant industry data sources.

PREFERRED QUALIFICATIONS

• Experience with UNICA Campaign

• Experience with Adobe Campaign

• Marketing Campaign experience

• Experience with SQL, SAS, or ETL processes for extracting audience data

• Marketing Analytics experience

• Experience with Adobe Marketing technology

• Experience with building audiences

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

COMPENSATION

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300- $119,500 *(this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift Premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

BENEFITS

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please visit USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees) for more details.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This role works closely with the VP of Strategy & Transformation and the head of Strategic Planning and Analysis, with responsibility to drive critical initiative across the Enterprise Risk and Compliance (ERC) organization. The role will involve working with ERC leadership to conceptualize, define and complete transformation initiatives including developing the business case, designing frameworks to measure and quantify estimated benefits, and measuring progress against outcomes. The role will also partner closely with teams inside and outside of ERC including CFO, HR, and lines of business to drive shared success and achieve enterprise strategic goals. This is available as Hybrid in Plano TX, San Antonio TX, Charlotte NC, Tampa FL, Colorado Springs CO, or Phoenix AZ

Provides support and guidance to executive management to identify, develop and communicate specific business strategies across CoSA functional areas, applying experienced knowledge of USAA, industry, business development, and financial planning. Leads strategic analyses of business needs and environmental trends in support development and planning and, as appropriate, enterprise strategy and planning. Conducts business strategy reviews to assess progress and drive awareness of strategy achievement.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Drives the development and coordination of components within the overarching CoSA strategy.

• Works with leadership to establish operational framework that establishes enables short and long-term business goals and key results.

• Develops specific processes to handle the business strategic and operational planning process.

• Drives the alignment of business process and frameworks to enterprise strategy, process and framework.

• Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.

• Maintains responsibility of integration of organisational change plans, project documentation and strategies for large, business specific initiatives that often impact the organization and/or enterprise.

• Identifies strengths and weaknesses to evaluate operational efficiency by establishing standard methodologies and management routines to address gaps.

• Guides team members as they perform research and analysis.

• Supports CoSA executive leadership by leading the design, coordination, and governance of the annual planning and operational processes.

• Leads and motivates cross-functional team members in strategy and operational plan development and implementation.

Minimum Requirements:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of directly related business planning consultation experience to include experience leading the development of business strategy for short-term and/or long-term goals.

• Experience influencing and leading communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps

• Extensive experience in Project Management.

• Strong discernment in financial services or related industry, and a shown ability to balance critical thinking with practical implementation skills.

• Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights

Preferred Experience:

• 6+ years of experience in Management/Strategy Consulting at a premier Consulting firm, working with Financial Services clients.

• Demonstrated track record of career progression within an organization with increasing levels of responsibility.

• Experience in successfully leading a sophisticated critical initiative through the program lifecycle, from conception through rollout and on-going support at a large Financial Services organization.

• Analytical demeanor, ability to build cases and leverage economic frameworks to drive business decisions

• Experience with strategic diversity, equity and inclusion (DE&I) management.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106-800 - $192,300 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Insurance Customer Service role may be a new career for you, but the journey is mapped out. There's a lot to learn. Our comprehensive, fully paid six-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Candidates must successfully prepare for and pass the Property & Casualty (P&C) state exam before your start date. Materials and courses supplied by USAA.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.

Job Requirements

We are currently seeking dedicated professionals to work in our San Antonio office for future insurance customer service opportunities in 2023 with the desire to work a full time schedule. Work schedule times will vary. Military Veterans and spouses are highly encouraged to apply.

Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.

• Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides detailed issue diagnosis while minimizing transfers, escalations and call backs.

• Uses the tools and resources available to support members with some assistance.

• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Required maintenance of Property & Casualty (P&C) license and state registrations.

• Ultimately, you're accountable for consistently exhibiting the components of our call flow, which directly impact individual performance metrics related to member service, accuracy, and USAA sales behaviors.

Minimum Requirements:

• High School Diploma or GED equivalent

• Up to 1 year customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

• San Antonio candidates must successfully acquire Property & Casualty (P&C) license and state registrations before date of hire.

• Strong interpersonal and communication skills

• Ability to prioritize and multi-task, including navigating through multiple business applications

• Successful completion of a job-related assessment may be required

Preferred Experience:

• US military service or military spouse

• 1 year of customer contact experience in a needs-based sales environment

• Experience in a fast-paced contact center environment

• 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is $43,680 - $44,680.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a dedicated Injury Examiner. We have multiple desk based positions available for onsite or hybrid (as defined of at least three days in the office, or based on business needs) or remote work situations. Preferred candidates are expected to live within a commutable distance of one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO. Work schedules will be Monday-Friday and could vary between 7:00 am - 5:30 pm.

USAA Values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The hybrid schedule is three days in the office and two days from home.

Summary

Within defined guidelines and framework, responsible to adjust complex bodily injury claims and UIM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.

Job Requirements

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies, standards, and procedures for business activities.

Adjusts complex bodily injury claims with significant demonstrable injuries (e.g. traumatic brain injury, disfigurement, fatality) and UIM claims, as well as all auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.

Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.

Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.

Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

Serves as a resource for less experienced team members on complex claims.

Minimum Education:

• High School Diploma or General Equivalency Diploma

Minimum Experience:

• 4+ years of casualty adjusting experience

• Expert knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

Compensation: USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900 - $131,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Join our team of talented Business Advisors and Analysts supporting the Fraud and Central Operations Specialized Services team. The individual selected for this position will help support change management, regulatory change management analysis, projects, training, and other functions that are core to running the business.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Advises partners by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, improve, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are efficiently identified, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.

• Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery.

• Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions.

• Responsible for supervising risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.

• Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact.

• May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and detail these issues

• Monitors, develop and communicate audit testing, control testing and examination requests.

• Assists with development and management of operational reporting and provides trend analyses and solutions.

Minimum Qualifications:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of project management, process consulting, or business optimization planning experience within the financial services industry.

• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications.

• Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines.

• Knowledgeable in the applications of Agile process and procedures.

• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.

• Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.

• Advanced knowledge of Microsoft Office.

Preferred Qualifications:

• Demonstrated experience leading cross functional process improvement initiatives and using process mapping software (e.g. MS Visio)

• Experience leading change management activities demonstrated knowledge of credit bureau furnishing and disputes

• Experience working with credit bureau furnishing and disputes

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200-$144,500 * .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking a dedicated Mid-Level Program/Project Management I to work in a hybrid* location for the San Antonio, TX, Plano TX, Tampa, FL or Charlotte, NC campus.

*USAA values a work culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are settled between each employee and the employee's manager.

This role will support the Chief Financial Office (CFO) Program delivery area and report to the Director, Program Project Management for CFO Program delivery.

Please See note below about related project work

For related project experience to be considered outside of a (Program/Project Management OR Change Partner) title, please upload a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe (including percentage of time dedicated to the project, i.e. March2018-May 2019, 50% of time). Failure to provide this documentation may result in disqualification.

Job Profile Summary

Facilitates and engages in the planning, execution, and delivery of low to moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates a proficient understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key partners, vendors and project/program teams to identify mutually beneficial outcomes for contending priorities and negotiate timelines to ensure objectives are met.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Works closely with cross-functional teams and resources to achieve multiple program and project achievements within established timeframes.

• Assists in the planning and coordination activities for low to moderately complex and work efforts through the development of plans intended to accomplish goals and objectives within prescribed timeframes, scope and budgets.

• Assists in ensuring consistent visibility for teams by monitoring and reporting business objectives, /work efforts achievements, and key indicators.

• Identifies and removes obstacles and impediments to ensure team objectives are met.

• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Ensures compliance with company and regulatory policies and procedures.

• Assists in the creation of the master work efforts plan from the underlying plans (if applicable).

• Supports senior Program / Project Managers in scheduling, prioritization and sequencing for work efforts.

• Establishes overall cadence for communication with impacted partners, and provides framework for underlying work efforts(s) communication plans.

• Participates in creation and adherence to business case.

• Participates in work effort closure activities to resolve benefit / business impact realization.

• Assists in handling risk by using risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with risk management framework.

• Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

• Adheres to governance rigor required for work effort.

• Supports driving the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years total).

• 4 years of experience in project or program management, including planning, tracking and delivery.

• Knowledge and demonstrated application of project management tools and methodologies.

• Possess an understanding of scope definition, process and solution mapping; process structures and components; and standard project planning methodologies.

• Understanding of risk management policies and procedures.

Preferred Experience:

• 3+ years financial service experience.

• Experience managing projects or leading project workstreams in a highly regulated environment.

• Strong written and verbal executive level communication skills and experience.

• Change management and/or business communication experience.

• Strong Microsoft Excel and PowerPoint Skills.

• Working knowledge of SAFe/Agile principles.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400 *.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Insurance Customer Service role may be a new career for you, but the journey is mapped out. There's a lot to learn. Our comprehensive, fully paid three-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.

Job Requirements

We are currently seeking dedicated insurance professionals to work in our San Antonio office for future insurance sales and service opportunities in 2023 . Work schedules times will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply.

As an Insurance Sales & Service Representative, you will work within defined guidelines, to provide customer service, sales, and retention activities for multiple USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound and/or outbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.

• Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.

• Uses the tools and resources available to support members with some assistance.

• Effectively operates in a contact center environment and navigates multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Required maintenance of Property & Casualty (P&C) license and state registrations.

Minimum Requirements:

• High School Diploma or GED equivalent

• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

• Successfully acquire Property & Casualty (P&C) license and state registrations before date of hire

• Strong interpersonal and communication skills to build rapport with prospective and existing members

• Ability to prioritize and multi-task, including navigating through multiple business applications

• Ability to apply knowledge and understanding of insurance regulatory and compliance requirements

• Successful completion of a job-related assessment may be required

Preferred Requirements:

• 1+ years of selling experience to include frequent (e.g., daily) communications with customers via telephone, e-mail and/or face-to face

• Experience in a fast-paced contact center environment

• US military service or military spouse

Training Schedule: Monday - Friday

8HR shift within the hours of 8:00am - 10:00pm

USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.

Work Schedule:

All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $ 45,760.00 - $48,260.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

Successful completion of a job-related assessment is required.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking a dedicated Anti-Money Laundering Compliance Analyst II-Detections to work in a hybrid schedule from one of our regional offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, or Charlotte, NC facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, or Charlotte, NC.

Performs a variety of duties to assist the Enterprise with compliance of the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), USA PATRIOT Act, and other anti-money laundering program requirements. Team is responsible for reviewing transactional data to detect and intensify potential suspected money laundering and terrorist financing activities to AML Investigations or AML Special Investigations.

Job Requirements

Primary Responsibilities:

• Utilizes an Anti-Money Laundering (AML) case management tool and other internal software-driven systems to monitor, research and analyze trends related to member transactional activity for moderately complex alerts/cases.

• Utilizes knowledge of financial products, systems, and processes in all lines of business to detect and analyze red flags for money laundering and terrorist finance activity.

• Refers unusual/out of pattern transactional activity to the Anti-Money Laundering Investigations (AMLI) team with analysis and summary of findings

• Occasionally assists with validation/testing of current alert scenarios, systemic alerts, and manual referrals.

• Identifies and recommends potential solutions that monitor, detect, or prevent money laundering or terrorist finance activity in a more efficient manner.

• Produces quality narratives for generated alerts.

Minimum Qualifications:

• Bachelor's degree required, or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (6 years total experience).

• 2 years general analysis experience within a financial service, compliance and/or relevant law enforcement industry.

• Basic knowledge in BSA, AML, OFAC/Sanctions, and other AML regulatory policies.

• Ability to work alerts in a fast-paced environment while maintaining high quality scores.

• Possess demonstrated written and oral communication skills.

• Previous experience using MS Office.

Preferred Qualifications:

• Knowledge of detection/transaction monitoring of account activity, AML, financial crimes, compliance and/or law enforcement.

• Experience performing analysis on AML functions such as: AML alerts, investigations, and reviewing member profiles to mitigate the activity in account.

• Understanding of Suspicious Activity Reports (SAR) filing.

• Exposure to working in a production-based environment with the ability to manage multiple reviews and deadline driven.

• Strong understanding of SharePoint, and Microsoft products.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 51,700-$93,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Holds responsibility for the maintenance of the information to support the measuring and monitoring of enterprise business needs. Maintains the design around the full set of Enterprise information capabilities that support existing and strategic business capabilities.

Job Requirements

Holds responsibility for the maintenance of the information to support the measuring and monitoring of enterprise business needs. Maintains the design around the full set of Enterprise information capabilities that support existing and strategic business capabilities.

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Demonstrate familiarity with all Information Governance policies and standards, while enforcing those specific to Information Architecture as it relates to data structures, data movement, risks, and controls.

• Participates in feedback efforts to define the mission of the information architecture practice, goals, strategy critical success factors, as well as policies and standards.

• Ability to document, use and maintain data and information within USAA's information architecture tools and metadata repository/catalog.

• Ability to understand the end-to-end data lineage impacts from information capabilities to operational and analytical technical assets (i.e., databases and reports).

• Applies business knowledge to identify, define and document information capabilities/requirements, translating into a deeper understanding of how the business consumes and uses the data.

• Maintains information and data (modeling and taxonomy) development activities to understand data and its interdependencies. Collaborate with Business, IT, Data Governance, Program Management to ensure adherence with the Information Strategy & Architecture program.

• Applies industry knowledge of reference models (financial, insurance, etc.) to identify, align and support analytical and operational information capability requirements (success measures) to help shape and influence business outcomes.

Minimum Requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in information or data architecture; or if Advanced degree, 2 years' experience in information or data architecture.

• Previous experience with modern data architecture environments (Cloud, Hadoop, NoSQL, etc.).

• Proven ability to embrace new technologies of the future and operationalize these to deliver value (Data Virtualization, Cloud).

• Understand how to work with data analysis tools and leverage reporting and data analysis that molds the way user experiences are designed.

• Demonstrated experience and ability to apply architectural principles to business solutions.

• Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.

Preferred Experience:

• Experience with Property & Casualty Commercial/Personal Products data and processes.

• Experience with Guidewire Policy Center.

• Experience with Business Information conceptual and logical data modeling.

• Experience in Data Information Management practices.

• Experience with SAFe Scaled Agile.

• Experience with large data modernization projects.

• Experience working closely with the Business to design business information models for IT to develop physical data assets.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900* (this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are seeking 2 dedicated Information Management Analyst's Mid-Level. This will be a remote role (location in the U.S.).

Manages and analyzes information using a variety of techniques and tools in alignment with USAA's Enterprise Information Standards. This role may be responsible for one or more information management function noted below: Metadata includes defining and detailing data ensuring the information is understood. This may include working with project teams or support teams to define, redefine, or continue maintenance of the metadata. Data Quality includes defining data quality rules ensuring data is measured and trusted. This may include working with project teams to define data quality requirements as well as ensuring ongoing assessments of data quality. Information Lifecycle Management includes archiving and purging of data to meet the needs of the business while reducing corporate risk. Data Security and Privacy includes handling the security of data access as well as privacy of data sharing in compliance with external regulations and internal policies. This may include working with other groups to ensure compliance to GLBA, FCRA, PCI DSS, etc. Master Data and Reference Data includes running key corporate data to ensure the organization can handle its operations with accurate and consistent information.

Job Requirements

• Identifies and leads existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are successfully identified, measured, supervised, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Uses intermediate data management knowledge in support of one or many of the information management practices. This person may be acting in a steward capacity or considered a support role with expertise for the information steward as needed.

• Tasks include any of the items noted below:

• Finds opportunities for improvement in processes.

• Participates in and possibly lead discussions with multi-functional teams.

• Participates in development of standard processes and tools based on business needs.

• Maintains Information Asset Inventories. Ensures data and assets are classified appropriately.

• Supports delivery of information in accordance with Information Governance standards and data management practices through documentation, teamwork, and execution of defined processes.

• Maintains metadata repository and accurate metadata association.

• Reviews, validates, and records metadata and data quality information.

• Develops definitions, data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes.

• Develops controls to mitigate data quality risks including data quality plan development, implementing data quality rule checks, supervising data quality results, reports and dashboards, as appropriate.

• Documents and updates data quality corrective action plans.

• Supports compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.

• Recommends Master and Reference Data processes and procedures to align with Enterprise Policies and Standards.

• Builds and maintains reference data in accordance to defined processes and procedures.

• Leads quality and maintenance of master data as it is crafted.

• Supports archiving and purging activities of data in compliance with legal requirements in partnership with IT.

• Develops archiving and purging strategies and processes in stewardship capacity as needed.

• Supports compliance assessment process by identifying and bringing up items that may be a risk to the corporation.

• Runs Data Access security as needed in a steward capacity.

• Supports Privacy initiatives through classification, tagging, and analysis of sensitive data.

• Ensures compliance and remediation of sensitive data in accordance to defined policies and processes.

Minimum Qualifications:

• Bachelor's Degree in Business or Science discipline is required; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of experience in an information management practice, business application function, or data delivery OR If Advanced degree in a Business or Science discipline, 2 years of experience in data and analytics, technical, or business relevant function

• Intermediate experience following data management practices and theories and using tools to implement data management to address data management risks and concerns.

• Intermediate SQL knowledge including SQL-based languages.

• Ability to build business knowledge through relevant partnerships at the individual contributor and leadership levels.

• Demonstrates skills in understanding and correcting data discrepancies, identifying data anomalies, and root cause analysis.

• Proven advanced communication skills with the ability to deliver presentations to all levels of management.

Preferred Qualifications:

• Strong Python skills.

• Strong Tableau skills.

• Experience using advanced communication skills delivering presentations to all levels of management.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900-$131,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.

• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.

• Implements new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of risks according to industry best practice.

• Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Serves as a key contributor in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.

• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.

Minimum Requirements:

• Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10 total years of experience without a degree).

• 6 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

• Risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Ability to effectively work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Experience:

• Prior experience in a 1st line or 2nd line of defense risk role oversee marketing, communications, corporate responsibility, and non-profits.

• Experience designing, implementing, and monitoring enterprise risk programs that includes process and control excellence, issue management/oversight, operational losses, testing, and management of regulatory requirements

• Deep business acumen in the areas of operational risk and financial services

• Proven ability to effectively assess process, risk, and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization

• Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships.

• Ability to build strong relationships with business partners and teammates and influence change

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This role works closely with the VP of Strategy & Transformation and the head of Strategic Planning and Analysis, with responsibility to drive critical initiative across the Enterprise Risk and Compliance (ERC) organization. The role will involve working with ERC leadership to conceptualize, define and complete transformation initiatives including developing the business case, designing frameworks to measure and quantify estimated benefits, and measuring progress against outcomes. The role will also partner closely with teams inside and outside of ERC including CFO, HR, and lines of business to drive shared success and achieve enterprise strategic goals. This is available as Hybrid in Plano TX, San Antonio TX, Charlotte NC, Tampa FL, Colorado Springs CO, or Phoenix AZ

Provides support and guidance to executive management to identify, develop and communicate specific business strategies across CoSA functional areas, applying experienced knowledge of USAA, industry, business development, and financial planning. Leads strategic analyses of business needs and environmental trends in support development and planning and, as appropriate, enterprise strategy and planning. Conducts business strategy reviews to assess progress and drive awareness of strategy achievement.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Drives the development and coordination of components within the overarching CoSA strategy.

• Works with leadership to establish operational framework that establishes enables short and long-term business goals and key results.

• Develops specific processes to handle the business strategic and operational planning process.

• Drives the alignment of business process and frameworks to enterprise strategy, process and framework.

• Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.

• Maintains responsibility of integration of organisational change plans, project documentation and strategies for large, business specific initiatives that often impact the organization and/or enterprise.

• Identifies strengths and weaknesses to evaluate operational efficiency by establishing standard methodologies and management routines to address gaps.

• Guides team members as they perform research and analysis.

• Supports CoSA executive leadership by leading the design, coordination, and governance of the annual planning and operational processes.

• Leads and motivates cross-functional team members in strategy and operational plan development and implementation.

Minimum Requirements:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of directly related business planning consultation experience to include experience leading the development of business strategy for short-term and/or long-term goals.

• Experience influencing and leading communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps

• Extensive experience in Project Management.

• Strong discernment in financial services or related industry, and a shown ability to balance critical thinking with practical implementation skills.

• Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights

Preferred Experience:

• 6+ years of experience in Management/Strategy Consulting at a premier Consulting firm, working with Financial Services clients.

• Demonstrated track record of career progression within an organization with increasing levels of responsibility.

• Experience in successfully leading a sophisticated critical initiative through the program lifecycle, from conception through rollout and on-going support at a large Financial Services organization.

• Analytical demeanor, ability to build cases and leverage economic frameworks to drive business decisions

• Experience with strategic diversity, equity and inclusion (DE&I) management.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106-800 - $192,300 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Partners with key stakeholders in the business to identify, assess, aggregate and document risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and third-party operations using advanced knowledge.

• Communicates results of risk assessments to governance committees, business process owners and various levels of leadership.

• Implements new risk policies, practices, appetites, and solutions to ensure holistic understanding and management of risks according to industry best practice.

• Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.

• Applies advanced knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

• Serves as a key contributor in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.

• Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business stakeholders.

Minimum Requirements:

• Bachelor's degree in Risk Management, Business, Finance, or a related field OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10 total years of experience without a degree).

• 6 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 4 years of work experience in a discipline relevant to risk management.

• Risk management experience in a complex institution and/or highly matrixed environment.

• Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

• Ability to effectively work with both internal and external partners in a highly collaborative environment.

• Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

• Proactively identifies potential concerns and follows-up to resolve issues.

• Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

Preferred Experience:

• Prior experience in a 1st line or 2nd line of defense risk role oversee marketing, communications, corporate responsibility, and non-profits.

• Experience designing, implementing, and monitoring enterprise risk programs that includes process and control excellence, issue management/oversight, operational losses, testing, and management of regulatory requirements

• Deep business acumen in the areas of operational risk and financial services

• Proven ability to effectively assess process, risk, and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization

• Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships.

• Ability to build strong relationships with business partners and teammates and influence change

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

We are currently seeking a dedicated Injury Examiner. We have multiple desk based positions available for onsite or hybrid (as defined of at least three days in the office, or based on business needs) or remote work situations. Preferred candidates are expected to live within a commutable distance of one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO. Work schedules will be Monday-Friday and could vary between 7:00 am - 5:30 pm.

USAA Values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused deliverables. The hybrid schedule is three days in the office and two days from home.

Summary

Within defined guidelines and framework, responsible to adjust complex bodily injury claims and UIM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.

Job Requirements

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies, standards, and procedures for business activities.

Adjusts complex bodily injury claims with significant demonstrable injuries (e.g. traumatic brain injury, disfigurement, fatality) and UIM claims, as well as all auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims.

Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines.

Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.

Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.

Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation.

Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.

Serves as a resource for less experienced team members on complex claims.

Minimum Education:

• High School Diploma or General Equivalency Diploma

Minimum Experience:

• 4+ years of casualty adjusting experience

• Expert knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations

• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts

Compensation: USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900 - $131,400.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

Let's do something that really matters.

We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We're looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Insurance Customer Service role may be a new career for you, but the journey is mapped out. There's a lot to learn. Our comprehensive, fully paid six-month training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Colorado Springs candidates must successfully prepare for and pass the Property & Casualty (P&C) state exam before your start date. Materials and courses supplied by USAA.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work in a hybrid model where you can work from home 2-3 days a week.

Job Requirements

We are currently seeking dedicated professionals to work in our Colorado Springs office for future insurance customer service opportunities in 2022 with the desire to work a full time schedule. Work schedule times will vary. Military Veterans and spouses are highly encouraged to apply.

Our Insurance Customer Service Representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies and procedures for business activities.

• Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.

• Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.

• Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides detailed issue diagnosis while minimizing transfers, escalations and call backs.

• Uses the tools and resources available to support members with some assistance.

• Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Required maintenance of Property & Casualty (P&C) license and state registrations.

Minimum Requirements:

• High School Diploma or GED equivalent

• Up to 1 year customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience

• Colorado Springs candidates mustsuccessfully acquire Property & Casualty (P&C) license and state registrationsbefore date of hire.

• Strong interpersonal and communication skills

• Ability to prioritize and multi-task, including navigating through multiple business applications

• Successful completion of a job-related assessment may be required

Preferred Experience:

• 1 year of customer contact experience in a needs-based sales environment

• US military service or military spouse

• Experience in a fast-paced contact center environment

• 6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is $43,680 - $44,680.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA

Job Description

Purpose of Job

This role works closely with the VP of Strategy & Transformation and the head of Strategic Planning and Analysis, with responsibility to drive critical initiative across the Enterprise Risk and Compliance (ERC) organization. The role will involve working with ERC leadership to conceptualize, define and complete transformation initiatives including developing the business case, designing frameworks to measure and quantify estimated benefits, and measuring progress against outcomes. The role will also partner closely with teams inside and outside of ERC including CFO, HR, and lines of business to drive shared success and achieve enterprise strategic goals. This is available as Hybrid in Plano TX, San Antonio TX, Charlotte NC, Tampa FL, Colorado Springs CO, or Phoenix AZ

Provides support and guidance to executive management to identify, develop and communicate specific business strategies across CoSA functional areas, applying experienced knowledge of USAA, industry, business development, and financial planning. Leads strategic analyses of business needs and environmental trends in support development and planning and, as appropriate, enterprise strategy and planning. Conducts business strategy reviews to assess progress and drive awareness of strategy achievement.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follows written risk and compliance policies, standards, and procedures for business activities.

• Drives the development and coordination of components within the overarching CoSA strategy.

• Works with leadership to establish operational framework that establishes enables short and long-term business goals and key results.

• Develops specific processes to handle the business strategic and operational planning process.

• Drives the alignment of business process and frameworks to enterprise strategy, process and framework.

• Partners with senior-level leaders across functions and channels to develop near- and long-term visions and roadmaps and works with business leaders to manage transition from strategy to execution.

• Maintains responsibility of integration of organisational change plans, project documentation and strategies for large, business specific initiatives that often impact the organization and/or enterprise.

• Identifies strengths and weaknesses to evaluate operational efficiency by establishing standard methodologies and management routines to address gaps.

• Guides team members as they perform research and analysis.

• Supports CoSA executive leadership by leading the design, coordination, and governance of the annual planning and operational processes.

• Leads and motivates cross-functional team members in strategy and operational plan development and implementation.

Minimum Requirements:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 8 years of directly related business planning consultation experience to include experience leading the development of business strategy for short-term and/or long-term goals.

• Experience influencing and leading communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps

• Extensive experience in Project Management.

• Strong discernment in financial services or related industry, and a shown ability to balance critical thinking with practical implementation skills.

• Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights

Preferred Experience:

• 6+ years of experience in Management/Strategy Consulting at a premier Consulting firm, working with Financial Services clients.

• Demonstrated track record of career progression within an organization with increasing levels of responsibility.

• Experience in successfully leading a sophisticated critical initiative through the program lifecycle, from conception through rollout and on-going support at a large Financial Services organization.

• Analytical demeanor, ability to build cases and leverage economic frameworks to drive business decisions

• Experience with strategic diversity, equity and inclusion (DE&I) management.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106-800 - $192,300 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Job Detail

• Company:
  USAA