Company Detail

Job Description

The assistant in this position will organize vendor invoices, readings, process and tracking of work order, process purchase order for of all supplies and materials. The Administrative Assistant is responsible to manage the work order system, participate in the Reserve for Replacement (RFR) process and maintenance of Engineering Standards Specifications and Inventories (SSI) .

• Screen incoming calls, responding independently when possible.

• Manage the work order management system.

• Responsible for agendas, action items & minutes for Forecast, Safety and Department meetings.

• Maintains department files/ records both confidential & non-confidential.

• Composes & prepares department correspondence, reports, & other necessary documents.

• Maintains General Ledger, work order management system, and department training records.

• Understand & communicate Company processes, policies & standard operating procedures to the department when applicable.

• Update Process Site if needed.

• Provide administrative support to department by making copies, faxing, filing, transcribing & emailing.

• Conduct research on an as needed basis.

• Assist in the preparation and followup of assignments, initiatives, projects & reports including scheduling building inspections.

• Follow up on all assigned assignments, initiatives, projects & reports.

• Orders & distributes all materials and office supplies.

• Completes and insures accurate inventory of parts room.

Type - Qualification

Skill - Proficient in MS Office products including: Word, Excel, Powerpoint, Publisher & Visio.

Skill - Ability to prioritize tasks and organize data, reports, and schedules

Experience - Previous experience working with general office equipment (facsimile, mail machine, copier, etc)

Education - High School diploma or GED required

Experience - Previous experience working in an entry level administrative position required (i.e., jr. admin, receptionist, file clerk, etc.)

ID: 2022-4204

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Deliver the highest quality of food to guests in a timely manner that meets company standards, policy, and procedure.

• Accomplish assigned daily tasks and duties designated by management.

• Maintain control of station in peak periods.

• Maintain station cleanliness and organization throughout shift.

• Complete all assigned opening, running, and closing sidework.

• Ensure the proper placement and presentation of dinner orders on a tray

• Inspect all plates and product before it reaches the guest to ensure accuracy of order, garnish, proper temperature, and appealing presentation.

• Expedite service of food to ensure the guests receive their order in a prompt and efficient manner.

• Maintain communication between kitchen and restaurant staff to keep flow of food orders running smoothly.

• Stock kitchen areas with flatware and china.

• Assist servers as needed.

• Help keep the restaurant a safe working environment for guests as well as employees.

• Provide a clean, neat, and groomed representation of company while in company uniform.

• Maintain station cleanliness & organization throughout shift.

• Ensure the proper placement, presentation & delivery of food orders on trays.

• Inspect all plates & product before it reaches the guest to ensure accuracy of order, garnish, proper temperature, & appealing presentation.

• Expedite service of food to ensure the guests receive their order in a prompt & efficient manner.

• Maintain clear & effective communication between kitchen & restaurant staff to keep flow of food orders running smoothly.

• Stock kitchen areas with china, flat & glassware.

• Assist servers when needed.

• Help keep the restaurant a safe working environment for guests as well as associates.

• Successfully complete other duties as assigned.

Type

Qualification

Experience

Must be a minimum of 17 years old

. Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.

. Strong communication skills to allow problem solving and anticipate the Guest's needs.

. Must be able to communicate clearly and professionally to co-workers and team members.

. Basic mathematic skills.

. Strong organization skills are required to maintain multiple orders in expo window and ensure guests receive correct order.

. Basic computer skills are required necessary to utilize the POSI system for clocking-in and out, and to read printed ticket orders.

. Able to work a flexible schedule including weekends and holidays as required.

. Must work well with others and possess the ability to work without constant supervision

Education

High School Diploma or Equivalent Preferred

Experience

Good knowledge of Restaurant Industry

Experience

At least 1 year in the foodservice industry

Skill

Must be able to multi-task

ID: 2022-4197

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The heartbeat for the hotel, the Communications Agent is responsible for courteous and responsive interaction over the phone or chat with guests, future guests, and internal departments, showing a genuine sense of interest and concern. Agents are knowledgeable on the information and the systems required to provide excellent guest service, maintaining a gracious tone and appropriate pace to all calls. Agents are responsible for inputting guest requests in the property database system for management oversight of guest satisfaction.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns while utilizing Gold Key|PHR standards.

• Use property platforms to look up guest requests, make prompt response calls and log communication.

• Escalate situations involving dissatisfied customers, offering patient assistance and support.

• Share knowledge of the resort complex to include property amenities, outlet themes, menus and hours and answers to commonly asked questions.

• Answer basic guest questions regarding the greater Virginia Beach resort area with local concierge knowledge

• Process credit card authorizations for amenities

• Perform Pre-arrival calls

• Review incoming reservation requests to confirm a guest's profile

• Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls, and completing courtesy call backs.

• Efficiently navigate property management system, Mobile Guest Services, and reservation platforms (Expedia, Booking.com)

• Update communication log to verify requests received are completed and satisfied in a timely manner.

• Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.

TypeQualification

SkillAble to handle multiple tasks

• Guest service oriented

• Basic Computer knowledge

• Team oriented

• Pleasant persona

• Basic phone knowledge

• Desire to learn

EducationHigh School attendant or High School Graduate

ExperiencePrevious multi-line phone operator experience preferred.

SkillKnowledge of multi line phone system

SkillPleasant and professional speaking voice

ID: 2022-4095

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

• Coordinates the daily operations of security services to ensure that the services exceed the expectations of the resort owners/guests.

• Works as the director in the Loss Prevention Manager's absence.

• Ensures compliance with all policies, procedures and regulations. This Supervisor monitors both the productivity and qualitative work product for the Loss Prevention Officers.

• Walking all areas completely a minimum of three times per shift.

• Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

• Reports to the Commercial Property Manager, administering the safety and loss control policies to minimize the number and severity of accidents and injuries.

• The primary focus of the position is to provide a safe and secure environment for guests and associates by preventing or reducing Loss Prevention risks through patrols, audits and interaction with Property Management and staff.

• The supervisor monitors both the productivity and qualitative work product for the Loss Prevention Officers.

• Maintains responsibility for reporting procedures during incidents that require upper Management notification. Includes responding, documenting, reporting to Manager or Director depending on severity.

• Reports to manager or police authorities any unusual or suspicious conditions detected.

• Maintains all documentation for the evening shift and sends out the nightly report to the upper Management for review each morning. This includes incident reports, nightly security report and daily activity log.

• Reports on the condition of the asset: including lighting standards, safety concerns, inventory standards and key audits.

• Ensures that all areas for the company are inspected for any conditions that pose potential safety problems and creates work orders as needed.

• Patrols Offices during non- working hours, ensuring that doors are secured, and alarms are set if required.

• Assists Guests as needed including, nightly prompt support, customer service, express check outs, responding to noise complaints.

• Supports the MOD by responding to incidents including eviction, injury, bad behavior, missing property, property damage.

• All other duties as assigned.

TypeQualification

EducationHigh school Diploma required - college degree preferred

ExperienceValid CPR/First Aid certification required. Must be maintained and provided to HR anually.

ExperiencePolice department training or security guard experience required.

SkillExcellent English verbal and written communication skills.

SkillValid vehicle operator's permit to drive security vehicle.

SkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

SkillCourteous manner in dealing with public.

SkillHas possessed United States driver's license for a minimum of 3 years with proof of a clean DMV record.

ID: 2022-4196

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 300 32nd Street, Suite 500

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The Audio Visual Technician sets up all audio visual production needs for property events in accord with the BEO details, property standards and client requests. The Audio Visual Technician maintains a clean and organized work space, accurate and efficient set up of a/v needs and safe set up to ensure quality services delivered to guests. The successful Audio Visual Technician will effectively set-up the assigned event, produce products consistent with quality standards, communicate additional requests or changes to the Banquet Captain and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

Associate Responsibilities specific for this role and Department:

• Basic set up and operation of large and small scale audiovisual systems for live events to ensure ultimate client satisfaction.

• Respond to audio visual calls and assist Guests with technical difficulties.

• Set up accurate set up and efficient operation of equipment.

• Provide excellent guest service by striving to exceed expectations and needs of internal and external guests. Maintain a positive relationship with all clients through effective communication.

• Understands technical aspects of the job and demonstrates an ability to troubleshoot and problem solve both hardware and software issues.

• Ensure Asset is maintained to standard by reporting any mechanical or cleanliness deficiencies to applicable department through established procedures.

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.

• Assist Manager with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested.

• Communicate any additional or changes to AV services requested by a client to AV Manager and/or Banquet Captain to ensure accurate billing

TypeQualification

SkillMust be able to accommodate a rotating work schedule to include nights and weekends.

SkillPortrays a polished and professional image to meet company dress code requirements.

SkillExcellent customer service skills proven through demonstrated ability to interact well with and assist others.

SkillTechnical aptitude and basic understanding of how to use the audiovisual equipment and computer hardware and software.

Experience

ID: 2022-4191

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

The heartbeat for the hotel, the Communications Agent is responsible for courteous and responsive interaction over the phone or chat with guests, future guests, and internal departments, showing a genuine sense of interest and concern. Agents are knowledgeable on the information and the systems required to provide excellent guest service, maintaining a gracious tone and appropriate pace to all calls. Agents are responsible for inputting guest requests in the property database system for management oversight of guest satisfaction.

• Demonstrate knowledge of multiple properties and competency in the property systems to the satisfaction of the guest, future guests or fellow associates.

• Ensure IRD calls are handled accurately and competently and in a timely manner. Promote marketing and upselling efforts to drive up average check.

• Perform all duties of Communications Agent II

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns while utilizing Gold Key|PHR standards.

• Use property platforms to look up guest requests, make prompt response calls and log communication.

• Escalate situations involving dissatisfied customers, offering patient assistance and support.

• Share knowledge of the resort complex to include property amenities, outlet themes, menus and hours and answers to commonly asked questions.

• Answer basic guest questions regarding the greater Virginia Beach resort area with local concierge knowledge

• Process credit card authorizations for amenities

• Perform Pre-arrival calls

• Review incoming reservation requests to confirm a guest's profile

• Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls, and completing courtesy call backs.

• Efficiently navigate property management system, Mobile Guest Services, and reservation platforms (Expedia, Booking.com)

• Update communication log to verify requests received are completed and satisfied in a timely manner.

• Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.

TypeQualification

SkillAble to handle multiple tasks

• Guest service oriented

• Basic Computer knowledge

• Team oriented

• Pleasant persona

• Basic phone knowledge

• Desire to learn

EducationHigh School attendant or High School Graduate

ExperiencePrevious multi-line phone operator experience preferred.

SkillKnowledge of multi line phone system

SkillPleasant and professional speaking voice

ID: 2022-4171

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Clear, clean, reset tables, maintain cleanliness of floor and restaurant, and assist servers in accordance with the company standards.

Level One

• Maintain cleanliness of restaurant throughout shift and especially during peak hours.

• Provide a clean, net representation while in company uniform

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing sidework.

• Ensure proper placement of tables sets, silverware, & tables.

• Inspect all table sets, table tops, floors & chairs to ensure fulfillment of company standards of cleanliness.

• Maintain communication between hostess stand, & servers to maintain accuracy of wait times.

• Reset tables in a quick & efficient manner to reduce turn-around time of tables.

• Maintain cleanliness of chemical closet, brooms, dustpans, & mops.

• Assist servers as needed.

• Help keep the restaurant a safe working environment for guests as well as associates.

• Successfully complete other duties as assigned.

TypeQualification

Experience

• Due to the hours required, must be at least 17 years old.

• Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.

• Basic communication skills are required to provide guest service interaction.

• Basic computer skills are required necessary to utilize the POSI system for clocking-in and out.

• Able to work a flexible schedule including weekends and holidays as required.

• Must work well with others and possess the ability to work without constant supervision.

EducationSome High School, Diploma or Equivalent Preferred

ExperiencePrevious experience in a high volume restaurant environment is a plus

SkillMust be able to follow a documented standard table set up specification.

ID: 2022-4173

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Responsible for the landscaping of a specified location. Ensures that beds, flowers, and lawns are clean and present well. Resposible for the maintenance and service of all lawn related equipment.

Level One

• Responsibilities of Gold Key|PHR hourly Associates:1. Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.3. Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene5. Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.7. Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.9. Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy. 11. Other duties as assigned.

• 1. Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• 1. Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• 1. Use your tools. Use the approved tools and checklists to complete assigned tasks.
• 1. Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-
• 1. Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• • Maintain and service lawn mowing and trimming equipment.

• Maintain the terraced lawn and other areas of the property as directed.

• Irrigate lawn and flower beds on the property.

• Care for designated areas in teh described manner while following safety and security procedures.

• Remove debris from designated public areas incuding empltying garbage containers, ash urns and trays.

• Wear appropriate personal protective equipment (PPE).

• Report any damage to landscaping to management.

• Ensure all surrounding flower beds and sidewalks are kept free of debris and mulch is kept in the beds.

• Abide by corporate safety and OSHA rules and guidelines.

• Complete other duties as assigned.

TypeQualification

SkillAble to interpret a variety of landscaping issues and select the appropriate method of care and correction.

SkillAbility to multi task within specific time restraints.

SkillABle to read, write and speak basic English

ExperienceDemonstrated positve attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.

SkillAble to understand and apply basic Mathematical skills

ID: 2022-4172

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Vehicle Driver demonstrates a high level of service by warmly greeting guests and ensures guests are transported safely.

• Welcome Guests to the property, answer questions regarding the property and provide exceptional service at all times.

• Engage Guests in polite conversation.

• Assure all Guests are wearing seat belts before putting vehicle in motion.

• Understands and is able to use ADA vehicle lift.

• Ensure Guests are transported to and from the Hotel to the Beach Club or within three miles of the Cavalier Hotel in a safe and efficient manner.

• Assists Guests with physical on-boarding and off-loading of vehicle. Sometimes this may require the use of a step stool.

• Offer water, maps and weather information to passengers.

• Has thorough knowledge of Virginia Beach and surrounding areas.

• Maintains clean vehicle inside and out.

• Performs fluid level checks and vehicle reports.

• Portray a positive attitude under all circumstances, understand and represent the core values of the Cavalier Hotel.

• Work effectively with peers, team members and regulatory personnel.

• Understand and comply with all Hotel and departmental policies and procedures.

• Performs other related duties as may be assigned by reporting supervisor.

TypeQualification

SkillAbility to follow instructions and perform assigned tasks under limited supervision

SkillAptitude to effectively work alone and with other team members in a team environment

SkillAbility to speak and understand English and interpret a variety of instructions furnished in written, oral, diagram or schedule form

SkillAdhere to and act in accordance with all Hotel policies and procedures, and applicable federal, state and local regulations.

SkillDemonstrate a high level of service delivery to ensure Guest and team member satisfaction; handle service failures and prioritize Guest and team member needs.

ID: 2022-4170

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Clear, clean, reset tables, maintain cleanliness of floor and restaurant, and assist servers in accordance with the company standards.

Level One

• Maintain cleanliness of restaurant throughout shift and especially during peak hours.

• Provide a clean, net representation while in company uniform

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing sidework.

• Ensure proper placement of tables sets, silverware, & tables.

• Inspect all table sets, table tops, floors & chairs to ensure fulfillment of company standards of cleanliness.

• Maintain communication between hostess stand, & servers to maintain accuracy of wait times.

• Reset tables in a quick & efficient manner to reduce turn-around time of tables.

• Maintain cleanliness of chemical closet, brooms, dustpans, & mops.

• Assist servers as needed.

• Help keep the restaurant a safe working environment for guests as well as associates.

• Successfully complete other duties as assigned.

TypeQualification

Experience

• Due to the hours required, must be at least 17 years old.

• Must possess basic reading and writing skills necessary to perform daily functions and successfully fulfill training and testing requirements.

• Basic communication skills are required to provide guest service interaction.

• Basic computer skills are required necessary to utilize the POSI system for clocking-in and out.

• Able to work a flexible schedule including weekends and holidays as required.

• Must work well with others and possess the ability to work without constant supervision.

EducationSome High School, Diploma or Equivalent Preferred

ExperiencePrevious experience in a high volume restaurant environment is a plus

SkillMust be able to follow a documented standard table set up specification.

ID: 2022-4167

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The 42 Ocean Concierge is a year-round, hourly position and is responsible for delivering exceptional guest service to all residents and their guests of the 42 Ocean Condos as well as assisting with Cavalier Residences. They are responsible for resident communication and work as a liaison for the residents and the Cavalier Resort. The concierge ensures efficient day to day operations of the East and West lobbies of 42 Ocean to always include cleanliness and safety of the assigned area and to ensure the assets are 100% maintained. The concierge will work to ensure residents of 42 Ocean and the Cavalier are offered promised services and find solutions to questions and resort needs as they arise. The successful concierge will be friendly, professional, well groomed, be flexible in work schedule and assignments and have exemplary attendance. The concierge will report to and work closely with the Beach Club Manager in delivering resident newsletters, resort communication, and providing an unparalleled level of personal concierge service to the owners of 42 Ocean Condominiums and the Cavalier Residences. The concierge will be expected to cover the 42 Ocean lobby desk from the operational hours of 9AM-5PM five days a week.

• Develop and maintain working relationships with 42 Ocean residents.

• Handle calls and interactions with residents and visitors of 42 Ocean condos

• Keep resident files up to date

• Be knowledgeable on member benefits

• Assist residents with inquiries and services as well as finding out information for any questions you do not know the answer to

• Make reservations for guest traveling, requesting spa service, or dining

• Work with outlet managers for all restaurants to ensure all residents dining reservation for restaurants on property can be made, within reason

• Assist in deliveries and handling of packages for residents of 42 Ocean

• Offer suggestions to local activities, restaurants, etc. and continuously update local guide

• Manage reservations of the conference room

• Issue visitor parking passes and handle situations regarding key FOB access and cars parked in owner's spots/guests' spots

• Maintain cleanliness and organization of the East and West lobbies of 42 Ocean and front patio

• Coordinate the obtaining od any property needs for residents, such as garage key FOBS and beach access cards

• Ensure all resident communication is clear, constant, and up to five-star standards

• Ensuring all reasonable requests made by Cavalier residents are met best if your ability

• Work with the Cavalier Realty Associates and the Beach Club Manager on welcoming new owners and ensuring they have all they need to enjoy their offered amenities throughout the resort.

• Create personal files on all owners with special dates, anniversaries, birthdays, move in dates

• Manage the East Lobby desk and train any associates that will provide coverage when off-duty

• Establish working relationships with local restaurants and transportation services to partner with

ID: 2022-4165

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

To provide a first-class culinary experience for the guests and associates of Becca. Ensures effective operation of the kitchen while cultivating a culinary culture in which the respect of ingredients, people and the technique are paramount.Responsible for sourcing quality ingredients and developing relationships with local purveyors and farmers and for ensuring all culinary training documentation is current and posted.

• Hire, train, supervise, motivate, mentor, schedule and discipline all Becca kitchen department associates.

• Oversee the Becca kitchen and supervise the preparation and presentation of foods by cooks, pastry and garde manger personnel, ensuring that all the food items are prepared as determined by the set forth specifications.

• Create and drive dynamic seasonal menus and specials through PHR operating plan and established guardrails.

• Works directly with FOH management to assure teamwork and one goal philosophy.

• Holds daily stand up with culinary associates.

• Works directly with purchasing team to ensure proper levels, quality and price.

• Responsible for seafood and produce orders directly.

• Ensure proper sanitation procedures are followed and the Becca kitchen is always clean, neat and orderly.

• Assists Executive Sous Chef on seasonal culinary oversight of Cavalier Beach Club.

• Ensure production levels are set and maintained through PHR operating plan.

• Establish and maintain standard recipes and ensure the compliance with them.

• Perform job functions with attention to detail, speed and accuracy.

• Prioritize, organize, delegate work and followthrough.

• Be a clear thinker, remain calm and resolve problems using good judgment.

• Ensure that level of quality, portion control, and plate presentation is adhered to consistently.

• Consistently check line plating and quality, spot check stations to ensure SOP's are being followed.

• Create weekly associate schedules,to be approved by the Executive Chef.

• Respond properly in any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management and staff.

• Assure that sufficient quantities of items are available to meet projected demands and are stored in a manner which increases their usefulness as well as maintain quality.

• Assure that all proteins are broken down properly by weight, and that the waste in trimming prime cuts is minimized, and that meat & seafood scraps are properly utilized.

• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.

• Operates and maintains all department equipment and reports malfunctions.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.

• Effectively investigates reports and follows-up on associate accidents.

• Sets a positive example for guest and associate relations.

TypeQualification

Experience10 years minimum Upscale Restaurant related experience is required.

Experience5 years minimum supervisory related job experience is required.

ExperienceCulinary related education is preferred but not required.

ExperienceMust have State of Virginia food safety certification.

ExperienceExperience training and cross-training employees.

SkillAttention to detail, speed and accuracy. Prioritize, organize, delegate work and follow through,be a clear thinker, remain calm and resolve problems using good judgment, ability to instill safety and sanitation habits in all employees, teach and mentor associates the importance of consistency in preparation and presentation,demonstrate personal ownership to tasks and follow through to achieve the required result,use a "hands-on" approach to management,abilities to inspire, train, and develop people for promotion, experience communicating, training, and managing multi-lingual staffs.

SkillInstill a guest service attitude in all employees, instill a "can-do" attitude in employees, coach employees how to resolve and de-escalate conflicts,instill a calm, organized approach in all situations, helps to manage wages, productivity and expenses in accordance with business demand,supervises Becca kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures, assists Executive Chef and Executive Sous Chef with kitchen operations as necessary, performs all duties of kitchen associates as required, well versed and aware of Forbes and AAA 4-5 star requirements.

SkillMaintain cleanliness of work area at all times. Keep walk-in, prep area and equipment up to Health Department standards at all time. Recognizes superior quality products, presentations and flavor. Maintains purchasing, receiving and food storage standards. Ensures compliance with all local, state and federal (OSHA, and Health Department) regulations. Supports procedures for food & beverage portion and waste controls. Follows proper handling and HACCP procedures of all food products. Recognizes superior quality products, presentations and flavor.

ID: 2022-4164

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Activities Supervisor is is responsible for assisting the Activities Director in the development and implementation of activities programs for multiple VOD locations. This position will also be responsible for supervising the Activities staff at all of the fitness and activities centers.

• Responsibilities of Gold Key|PHR Supervisors:2. Use the department's Job Skill Handbooks to consistently coach and train Associates.4. Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service. 6. Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.8. Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.10. Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• 1. Other duties as assigned.
• 1. Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.
• 1. Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.
• 1. Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.
• 1. Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.
• 1. Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Assists Activities Director with recruitment, retention, and training efforts for the activities staff, ensuring efforts result in a well trained staff capable of consistently exceeding guest/owner expectations while delivering a top notch guest experience and product (i.e., well executed activity program).Manages staff and plans proactively and adjusts programs as needed.Communicates with vendors to insure the guests are provided with local discountsResponsible for marketing sales of outside fitness memberships and other specialty programs.Monitors score cards and works to ensure scores meet Company requirements.Effectively manages a team of Activity Attendants, ensuring optimum staffing levels and productivity.In absence of Activities Director assumes all duties under Director of Operations supervision.

• Assists in ordering or purchasing supplies for activities and picking up materials needed from outside facilities.

• Ensures all activity rooms and equipment are clean, well-maintained and up to date.

• Partners with Vacation Counselors to serve as an ambassador at events.

• Ensures each resort has a minimum of six activities per day as well as having a back-up plan for inclement weather.

• Responsible for purchasing retail inventory for the Activities Center and performs a month end inventory of merchandise.

• Coordinates with Activities Director to prepare weekly schedules along with a weekly organized activity calendar and implement activities while.

• Conducts effective and timely audits of existing activity programs, ensuring the right programs are implemented at the right location within each property, and targeted to the right audience and that these programs are executed in the most cost effective manner

Job Qualifications

TypeQualification

SkillHas own transportation and has a clean driving record

ExperienceExperience with cash handeling and expense control

ExperiencePrevious experience in a supervisory capacity and working iwth children preferred

SkillAble to communicate with guests and Associates in a positive and courteous manner

SkillAbility to multi task

ExperienceEffective management, leadership, organizational and communication skills

ExperienceAble to create, document, monitor and administrate programs

ID: 2022-4162

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Hotel Manager reports to the Managing Director and leads all hotel operations in order to achieve customer (guest, Associate, corporate and owner) satisfaction and quality service while meeting/exceeding the management commitments in the property's Business Plan. Position is responsible for the direct supervision of the Hotel's Front Office, Housekeeping, Guest Arrival Services, Club and Security departments.

• Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.

• Hire, train and hold managers accountable to deliver consistent elevated service in the Rooms department to meet business plan commitments.

• Adhere to all Human Resource policies include recruitment, employment matters, and training.

• Create hotel business plan per the company's business planning process.

• Execute the Front Office, Housekeeping, Valet, Club and Security Operating Plans to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis of evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.

• Drive guest satisfaction to meet the property's guest satisfaction benchmark by maintaining service quality standards; completing regular property inspections; serving as primary subject matter expert on brand standards, monitoring and initiating corrective action and service recovery as necessary.

• Ensure complete documentation and maintenance for all public area and rooms to SSI; advance any recommended changes to Managing Director for approval

• Conduct daily visual inspection of assigned areas of responsibility, assessing compliance to life safety for Associates and guests, owner expectations, PHR standards, specifications and inventories and brand standards. Document findings from inspections and follow up to ensure that action items are promptly and effectively addressed.

• Create a culture across the hotel and downstream to department heads that maximizes performance through effective communication including meaningful pre-shift, structured weekly one-on -ones, teamwork, effective contribution at weekly Executive Committee and regular performance feedback and recognition. Communicate punctually and proactively with the Managing Director on Business Plans, hotel performance, personnel changes, asset issues and any other significant concerns through structured. weekly 1-1 meetings

• Assess each compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed.

• Ensures consistent guest service of property level amenity programs and services including as applicable Resort Fee services and 3rd party vendors.

• Coordinate as needed with the Revenue management for any rate maximization strategies for day of marketing/sales on property.

• Monitor reservations onsite (if applicable) or brand including call volume, conversation and volume.

• Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Guest Feedback, Guest Service Logs, Labor efficiency and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and initiate corrective action.

• Monitor performance to defined goals, provide regular feedback for all direct reports.

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

• Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Schedule Expectations:

• Schedule and monitor staffing guides and productivity standards are adhered to reviewing daily accountability reports for all operational departments

• Schedule effective management coverage including being present during high volume periods (arrival, departure, events) included but not limited to high profile/exposure, VIP events, large events, signature events or in the absence of the Managing Director.

TypeQualification

SkillAbility to communicate goals and/or objectives and inspire associates to achieve desired results.

SkillBackground demonstrating proven leadership ability.

SkillAdvanced knowledge of the hospitality and business management fields.

SkillAdvanced knowledge of the hospitality and business management fields.

ExperienceFive years' experience as a manager with resort and/or convention hotel experience preferred.

ExperienceExtensive hotel operations background/experience.

SkillDemonstrated analytical thinking aptitude.

SkillProfessional verbal and written communication.

SkillComputer proficiency including - Word, Excel, Outlook, Project & Power Point.

SkillHuman Resources competency in the areas of recruitment, training, Associate motivation, and team building.

ID: 2022-4163

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Sous Chef will be responsible for the consistent, profitable and quality production and daily operations of the kitchen. The Sous Chef will also oversee and maintain the cleanliness and sanitation of the operation.

• Performs all duties of Culinary and related kitchen area associates to train new associates and step in and assist during high demand times.

• Supervises daily shift operations and oversees production and preparation of culinary items.

• Opens and closes kitchen shifts and ensures completion of assigned duties.

• Maintains food handling and sanitation standards.

• Works with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Assists with developing menus and promotions.

• Operates all department equipment as necessary and reports malfunctions.

• Purchases appropriate supplies and manages food and supply inventories according to budget.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands and implements Safety Standards.

• Develops railroad-cleaning schedules for associates; ensures associates follow cleaning schedules and keep their work areas clean and sanitary.

• Ensures all associates have proper supplies, equipment and uniforms.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Helps train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.

• Participates as needed in the investigation of associate accidents.

• Understands and complies with loss prevention policies and procedures.

• Oversee all aspects of the stewarding team including but not limited to:

  • Collaborate with assigned recruiters to determine and implement hiring guidelines and standards for the Stewarding team

  • Ensure clean and safe kitchen in all property outlets

  • Coordinate with Banquet team to prepare, deliver, clean, store and inventory Banquet china, glass and silver

  • Maintain back dock cleanliness and organization

  • Ensure adequate supply of cleaning chemicals, and requisition as needed

  • Responsible for compliance with general safety and Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)

Education

• Culinary Degree preferred

Skill

• Understanding of restaurant, room service, bar/lounge, and banquet department procedures

• Knowledge of basic sanitation requirements and food handling safety standards

• Effective decision making skills

• Strong customer and associate relation skills

• Knowledge of overall hotel operations as they relate to the kitchen

• Ability to effectively manage labor productivity

• Good presentation and platform skills

• Good communication skills (verbal, listening, writing)

• Strong organization skills

• Effective conflict management skills

• Effective change management skills

• Good training/facilitator skills

• Knowledge of purchasing, inventory controls, supplies and equipment

• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Experience

• Experience with financial management e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling

ID: 2022-4155

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Coordinates and manages all aspects of food production of the restaurant and/or hotel and banquets. Assist the chef(s) with all daily duties.

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources, and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications, and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

• Assist Chef in assigning, coordinating and supervising all phases of food production.

• Maintain food quality in accordance with standard company recipes and procedures.

• Direct, supervise and actively participate with the kitchen staff to ensure promptness, quality, and consistency.

• Responsible for maintaining all equipment to its optimum working order.

• Ensure that all associates follow safe work practices. Report unsafe conditions to their managers.

• Maintain daily cleanliness and organization of all areas of the kitchen, including walk-ins, dish areas, and equipment storage areas (inside and outside).

• Aid in cross-training and development all food production associates.

• Constantly spot-check food and service to ensure that food served meets our portion and quality standards.

• Check Daily Production Sheets to ensure that they are being used correctly.

• Maintain and supervise good housekeeping practices in all food areas in accordance with company policy.

• Responsible for insuring all kitchen employees are thoroughly trained on plate presentation, food quality, and consistency standards.

• Accomplish daily assignment of duties in designated kitchen areas to the quality standards of the hotel/franchise.

• Maintain food and cleanliness standards to ensure that the highest quality products are consistently maintained.

• Interact with fellow associates in a courteous and professional manner.

• Possess full knowledge of all matters relating to proper cooling and storage techniques.

• Provide guest services in a highly professional manner exceeding guest expectations at all times.

• Report unsafe work conditions/practices and safety/security violations in accordance with company policy.

• Perform routine maintenance and cleaning online equipment to include but not limited to fixtures in assigned areas in accordance with Department Sop's and work practices.

• Inspect and evaluate physical condition of equipment daily for cleanliness and proper operation and report repairs needed.

• Manage time and station productivity according to the volume of business.

• Effectively set-up and produce a quality product from all stations in a manner adhering to health department and company standards.

• Complete special projects with appropriate training as assigned by the Chef.

• Perform or assist other duties as assigned or requested helping to maintain and foster positive associate morale and a team-oriented atmosphere.

• Daily duties will include, but not be limited to station set up, working the station, cleaning the station, and checking out with closing Front of the House Manager. Stations may include broiler, grill and/or saut.

• Supervise the kitchen staff and oversee food production on the front line by checking all items against the recipes.

• Verify that all items are served and presented in a quality manner to ensure guest satisfaction.

• Monitor the line set up prior to all meal functions to ensure maximum efficiency.

• Delivers customer expectations by Executing operating and service recovery procedures, processes, and policies.

TypeQualification

SkillBasic math skills required for maintaining cost effective operation.

SkillProficiency in MS Word and MS Excel.

SkillPosses excellent leadership and organizational skills.

EducationCulinary Related College or Trade school education preferred.

ExperienceExperience in a hands on kitchen management position

Experience(3) years experience in a similiar position.

SkillPossess good leadership and organizational skills

EducationCollege or Trade school education preferred.

SkillBe proficient in Word and Excel

ExperienceThree (3) years or more experience in High Volume Restaurant Business

ExperienceGood knowledge of Restaurant Industry

ExperienceExperience working in a corporate atmosphere

ID: 2022-4153

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

The entry-level supervisory position is responsible for the supervision and motivation of housekeeping Associates. The primary focus of this position is to ensure tat all guest rooms meet property SSI in all areas including cleanliness, quality and efficiency.

Level One

Know your job.

• Complete job skills training and possess a clear knowledge of the job

• Know property standards (SSI) and room types

• Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time.

• Read your schedule, follow attendance guidelines and report to work on time, and in the proper uniform

• Follow clock in and out procedures

Be on stage.

• Maintain a friendly, approachable, always willing to assist attitude

• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

• Use approved verbiage, scripting when interacting will all guests

• Follow proper procedure and scripting when entering a guest room

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Train and coach Room Attendants and Housepersons using the approved training materials to certify each in their role

Work smart.

• Use the Room Attendant Boards with instructions for sequence, special requests and clean types to complete an inspection on each room after it has been cleaned

• Work on the same floor and closely with the Room Attendants assigned to you to ensure the pace of the day is maintained and so that you are readily available should the Room Attendants needs your assistance or guidance

• Inspect and score cleaning all rooms methodically and promptly ensuring all guest rooms are cleanl and set to documented SSI before turning over for occupancy

Use your tools.

• Ensure cart of caddy (if applicable) is set up to standard

• Use the approved tools and checklists to complete assigned tasks

• Collect room assignment sheets from Room Attendants ensure all rooms have been cleaned, inspected and all deficiencies recorded have been resolved

Measure Up.

• Ensure the inspection and turn over of clean guest rooms that meet or exceed quality and efficiency standards of the department

Respect the space.

• Keep your work area, cart and closets clean and organized

• Report and ensure resolution of any deficiencies in rooms or public areas promptly

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

Support the Team:

• Cooperate with other Associates and supervisors striving to create a positive work environment.

• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

TypeQualification

Skill

• Good attitude and work ethic practices

• Ability to interact with hotel/resort guests and staff alike

• Ability to speak English preferred

• Prior housekeeping work experience preferred.

• Prior experience and with good references as a Room Attendant, one year preferred, to reflect stability

• Good attitude and manner in dealing with people, easy to work with and for

• Good verbal communication skills, ability to read and write English

• Team building and motivation skills

• Willingness to receive development and supervisory training.

Experiencecommensurate or transferable skill set is primary consideration - past work as hospital surgery room inspection, prison cleaning squad leader, etc.

EducationHS - GED - or overseas equivilance is desired.

ID: 2022-4158

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Provide outstanding guest service to all guests while maintaining all company policy and procedures.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.

• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.

• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene

• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company's service culture, -The Keys to Making it Right.-

• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.

• Use your tools. Use the approved tools and checklists to complete assigned tasks.

• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.

• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.

• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.

• Support the Team: Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.

• Other duties as assigned.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

• Successfully complete all other duties as assigned.

TypeQualification

SkillAbility to multi-task

ExperiencePrevious high volume serving experience strongly preferred.

ExperienceMust be 18 years as required in compliance with State, Federal and Corporate liquor regulations pertaining to service of alcoholic beverages.

ID: 2022-4156

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Restaurant Supervisors coordinates and managers all aspects of front of house guest experience for the restaurant for a shift.

Level One

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

• Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.

• Interact with fellow associates in a courteous and professional manner.

• Greet and interact with the guest in a friendly and professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

• Prepare the pre-shift reports concerning room occupancy, notes for specific shift using the pre-shift template.

• Conduct daily pre-shift meeting

• Record data concerning work assignments and special projects and prepare periodic reports.

• Investigate complaints and takes corrective action during guest table visits.

• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

• Complete associate safety training in compliance with PHR/franchise procedures, OSHA regulations and Restaurant Supervisor.

• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules

• Attend weekly staff meeting

• Check periodically each day on any and all special project work

• Ensure that the resort maintains all QA standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable

• Assists Restaurant Manager with month end inventory to ensure adequate supplies, if requested.

• Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions

• Enforce 100% staff compliance with uniform and grooming standards

• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

• Assist Restaurant Managers in training and supervising associates. Observe performance and encourage improvement through coaching as appropriate. Contribute to retention and motivation of associates through open communication and problem resolution.

• Manage and operate within the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

• Execute company programs and manage the operations of outlet / area(s) to ensure compliance with and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests. Take full ownership of the shift as Shift Leader of assigned outlet/area(s). Will maintain standards in the Restaurants as directed by the Director of Outlets

• Execute, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market

• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects

• Promote an accident free workplace to minimize liabilities and related expenses

• Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment

• Complete any other responsibilities or duties as assigned

TypeQualification

SkillExcellent English verbal and written communication skills.

• Prior experience as a property level Restaurant Supervisor preferred

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Degree in related area or equivalent of _ years of experience in the field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training.

• Team building and motivational skills

EducationMore than two years of post high school education required. A degree from a four year college is preferred

ExperiencePrevious restaurant supervisory experience or experience as a Lead Trainer or Shift Leader

SkillAdvanced knowledge of principles and practices within the Restaurant/ Hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management. Ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills. Have the ability to operate the latest relevant computer software programs

ID: 2022-4157

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey

Job Description

Coordinates the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the resort owners/guests. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants. Walking the property completely a minimum of three times daily (AM Noon and PM), the Assistant Housekeeping Manager ensures all work and cleaning projects and priorities are completed to existing standards in a timely manner.

• Effectively partner with the Director of Housekeeping to manage the housekeeping operations and staff in a manner that accomplishes three key objectives: 1) maximize guest satisfaction via quality service delivery, 2) minimize loss and maximize inventory by protecting and appropriately utilizing all departmental assets and expenditures, and 3) minimize risk by promoting a safe work environment for internal and external guests

• Develop, train, and lead: direct reports should display a -meets expectations- level of operational competency and a solid understanding of general hotel operations and how to deliver on guest/owner/shareholder expectations.

• Ensure delivery of annual goals from Corporate, Managerial and property goals to the Team in a delivery style that is consistent to the Business Plan.

• Manage the Department's Budget through par levels, scheduling, ordering, scheduling and staff development, ensuring compliance with all policies, procedures and regulations.

• Develop Housekeeping Supervisors and establish measurable goals and expectations including professional behavior.

• Responsible for room assignment as well as daily tasks to be performed by supervisors, room attendants, lobby attendants, housemen and pool attendants.

• Manage the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. Display leadership qualities in regards to thinking clearly, quickly and making decisions. Ability to motivate staff and maintain a cohesive team

• Manage and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, as well as health/sanitation standards and regulations to achieve a high level of cleanliness. Monitor and ensure that the Housekeeping staff performs their job functions to the hotel's expected level of service. Assist the Housekeeping staff whenever necessary in performing all job functions

• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Evaluate staffing requirements and prepare work schedules weekly adhering to budget goals. Ensure payroll is documented and submitted accurately and promptly. Ensure payroll forecasts are submitted accurately and promptly

• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Ensure all supplies are ordered with accurate usage factors and are received in a timely manner

• Respond to guest requests, concerns and problems to ensure guest satisfaction. Ensure departmental compliance with guest requests and follow up to ensure satisfaction

• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments

TypeQualification

SkillExcellent English verbal and written communication skills.

• Prior experience as a Housekeeping Supervisor is preferred.

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Associates degree in related area or equivalent of 3 years of experience in the housekeeping field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training

EducationHigh school education or equivalent experience

ExperienceExperience required by position is from one to two years of employment in a related position with this company or other organization(s). Management experience preferred

SkillPosses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. Previous experience in hotel management. Must have a professional image and personality exuding confidence and leadership skills. Must be able to take initiative and work productively within any given period of time, unsupervised. Ability to maintain confidentiality and security of all guest and general hotel information. Ability to work flexible hours, including weekends and evenings if necessary. Should be creative, innovative and strive for continuous improvement. Should display leadership qualities in regards to thinking clearly, quickly and making decisions

ID: 2022-4150

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Supervise the Front Desk operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals. Position is responsible for the assisting the department manager(s) with short term planning and day-to-day operations of the Front Desk and carrying out initiatives to ensure excellent service and quality. Recommends, implements and monitors the Department's budget and manages expenses within approved budget constraints.

. Handle guest check-ins and check-outs efficiently and in a friendly and professional manner

. Supervise desk clerks and work load during shift. Complete shift check-lists as specified

. Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals

. Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals

. Print cashiers report and verify balances. Verify all banks and deposits accordingly

. Monitor key control to maintain hotel security

. Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation

. Maintain good working relationships and open lines of communication with all other departments.

. Train, cross-train, and re-train (when necessary) all Front Desk Personnel

. Assist Front Desk and/or Hospitality Manager when necessary

. Oversee associates duties and inspect work for conformance to prescribed company/franchise standards of cleanliness.

. Assist in preparing schedules for the department and forwards same to senior management for approval.

. Inventories stock to ensure adequate supplies

. Investigate complaints and take corrective action or take to Senior Management for assistance.

. Prepare any reports concerning room occupancy, payroll expenses, and department expenses. Communicate issues to senior management and refer any that were not resolved.

. Greet and interact with the guest in a friendly and professional manner creating the "WOW" experience

. Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

. Interact with fellow associates and guests in a courteous and professional manner

. Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

. Conduct daily pre-shift meetings

. Attend weekly staff meeting when directed by management

. Record data concerning work assignments and special projects and prepare periodic reports.

. Ensure that the resort maintains all WA standards as defined by any third-party affiliations

. Enforce 100% staff compliance with uniform and grooming standards

. Report unsafe work conditions/practices and safety/security violations in accordance with Company policy

. Assign all associates their duties, and inspect their work for conformance to prescribed company/franchise standards

. Other duties as assigned

Type Qualification

Experience 1-2 years supervisory experience in a Hotel or other customer relations position.

Experience Minimum of 1 years experience in supervisory position required

Experience Experience Minimum of 2 years experience in front office setting at a major hotel.

Skill Type a minimum of 35wpm. IBM data entry experience desirable. Ability to communicate in English. Second language desirable. Ability to achieve positive guest relations and maximize guest satisfaction. Ability to handle cash and credit transactions. Ability to enforce all company rules and SOPs. Supervisory skills.

Skill Professional communication skills and basic computer knowledge

Skill Demonstrated ability to work as a positive member of a leadership team, developing Associates to their maximum potential and maintaining a supportive work environment.

Skill Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.

Skill Ability to apply mathematical operations in accomplishing job tasks.

Skill Proficiency with Computer and knowledge of Property Management System

ID: 2022-4151

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Director of Housekeeping is responsible for the organization, cleanliness and overall operation of the hotel's rooms and public areas. This role manages the productivity and qualitative work of the housekeeping staff to ensure guests are provided with quality service in order to achieve maximum guest satisfaction. At the same time, they are also responsible for promoting a safe environment, protecting property assets and minimizing departmental expenses.

• Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.

• Hire, train and hold managers accountable to deliver consistent cleanliness and service in the hotels operations to meet business plan commitments.

• Ensure responsible financial management of the company's assets at all times including revenue forecasting, labor management, and leading the monthly financial meetings and speak to financial results and explain any variances for your departments

• Conduct daily visual inspection of your assigned areas of responsibility, assessing compliance to owner expectations, PHR standards, specifications and inventories and brand standards.

• Execute the Operating Plans to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis of evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans.

• Ensure all Human Resource practices and policies are adhered to at properties with the Director of Human Resources to include recruitment, employment matters, training, etc.

• Drive guest satisfaction by maintaining service quality standards; this is accomplished by completing regular property inspections, ensuring completion of Brand and Company training programs, and initiating corrective action as necessary.

• Create a culture within Executive Committee with department heads and Corporate Support that maximizes performance through effective communication including meaningful Preshift, structured weekly one-on -ones, teamwork, and regular performance feedback and recognition. Communicate punctually and proactively with COO or MD as applicable on Business Plans, hotel performance, personnel changes, asset issues and any other significant concerns through structured. weekly 1-1 meetings

• Assess each compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed.

• Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Financial Audits, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and initiate corrective action.

• Monitor performance to defined goals, provide regular feedback for all direct reports.

• Ensure that SSI is documented and maintained for the department making recommendations to MD on all material changes.

• Execute Reserve for Replacement (RFR)/Capital plans.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Represents the company in handling complaints, arbitrating disputes or resolving grievances.

• Works in conjunction with the Director of Finance and Managing Director to develop the annual budget for the Housekeeping department.

• Evaluates staffing requirements and prepares work schedules weekly while adhering to budget goals.

• Ensure compliance with accident/loss prevention programs, as well as health/sanitation standards and regulations to achieve a high level of cleanliness.

• Documents and ensures adequate supplies and materials are in stock/to par and the department is operating according to budget.

• Effectively leads and manages the overall operation of the department budget and controls the operating expenses.

• Coordinates with the Director of Engineering for the timely reporting of work order and throughput to ensure all public areas are maintained to SSI and all rooms are to SSI and everything is working and available for sale.

• Ensures that the property maintains all QA cleanliness and service standards.

• Manages and inspects the cleaning of all guest rooms, public areas, F&B outlets, Culinary/kitchens, hallways, stairwells, grounds, pools, and offices.

• Monitors the efficiency of the department and ensures that the Housekeeping staff performs their job functions to the hotel's expected level of service.

• Reviews internal management reports to include occupancy forecasts, night audit summary, payroll reports, labor reports, productivity results, and operating checkbook accounts.

• Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

TypeQualification

EducationHigh school education or equivalent experience

ExperienceExperience required by position is from one to two years of employment in a related position with this company or other organization(s). Management experience preferred

SkillPosses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. Previous experience in hotel management. Must have a professional image and personality exuding confidence and leadership skills. Must be able to take initiative and work productively within any given period of time, unsupervised. Ability to maintain confidentiality and security of all guest and general hotel information. Ability to work flexible hours, including weekends and evenings if necessary. Should be creative, innovative and strive for continuous improvement. Should display leadership qualities in regards to thinking clearly, quickly and making decisions.

ID: 2022-4152

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4200 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

A Server provides excellent Guest Service by anticipating Guest needs, making specific suggestions of menu items and beverages and monitors the flow of the Guest's dining experience

Level One

+ + Know all aspects of the menu and daily specials.

• Make specific suggestions of menu items, beverages while demonstrating the ability to up-sell.

• Perform procedures for the ordering process from the initial greeting to the check presentation in accordance with the sequence of service and service timing standards set forth by the company.

• Abide by all State, Federal and Corporate liquor regulations & alcohol awareness pertaining to service of alcoholic beverages.

• Provide Guest Service using a tray to carry the properly plated food items & properly garnished drinks.

• Anticipate guest needs, such as replenishing beverages & condiments.

• Maintain accurate bank & act as own cashier as needed while adhering to all company cash handling procedures.

• Maintain station cleanliness & organization throughout shift.

• Complete all assigned opening, running, & closing side work.

TypeQualification

ExperienceMust be 18 years as required in compliance with all State, Federal & Corporate liquor regulations pertaining to service of alcoholic beverages.

ExperiencePrevious high volume serving experience strongly preferred

EducationHigh School Diploma or equivalent preferred

SkillAbility to multi-task

ID: 2022-4148

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

The Executive Chef is responsible for leading the Culinary Team to meet and exceed food quality standards and guest scores, while operating within the annual budget guidelines. By creating a culture of -Culinary Excellence-, The Executive Chef will meet the PHR Missions of being Recognized as an Industry Leader and Exceeding Every Guest's Expectations; Every Time. As a member of the Hotel Executive Team, The Executive Chef will demonstrate their leadership skills to lead manage subordinate Managers, Chefs, and Line Level Staff.

Role Responsibilities:

• Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction.

• Hire, train and hold Associates accountable to deliver consistent quality service in all outlets and in room dining in order to meet business plan commitments.

• Ensure all Human Resource practices and policies are adhered to with the Director of Human Resources to include recruitment, employment matters and training.

• Ensure the completion and documentation of comprehensive menu and beverage tests of all service staff.

• Ensure promotion of all marketing efforts to include maintaining proper stock of tent cards, flyers, menus and any other in-house marketing collateral.

• Ensure that the outlet is set and maintained to approved SSI documentation to include music, lighting and table sets by meal periods. Advance any recommended operational changes to the Director of Restaurants/Restaurant General Manager.

• Responsible for ordering, inventory and maintaining the prescribed PAR for all outlet service ware, tableware, glassware and outlet operating supplies.

• Responsible for controlling the security, breakage and shrinkage levels of all supplies and tableware.

• Complete Food & Beverage inspections per the Company's QA program, ensure Asset standards meet or exceed Brand standards, and complete corrective action as approved by the Director of Restaurants/Restaurant General Manager.

• Execute the Front of House Operating Plan to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis on gaps in service delivery and advance corrective action or recommend changes to the operating/business plan to the Director of Restaurants.

• Drive guest satisfaction by maintaining service quality standards by completing regular outlet inspections, updating, maintaining and verifying completeness of outlet checklists and cleaning schedules, ensuring completion of Brand and Company training programs, ongoing service training and executing approved corrective action plans as applicable.

• Proactively manage the hostess stand and communications with Back of House leadership to ensure timely execution of Steps of Service.

• Produce all weekly front of house schedules consistent with staffing models and advance timely for final approval.

• Ensure the completeness and accuracy of recording all revenues, discounts and cash control procedures.

• Communicate punctually and proactively with Director of Restaurants/Restaurant General Manager on Business Plans, outlet performance, key Associate changes, major asset issues and any other significant concerns (e.g. storm preparedness efforts). Provide regular and effective updates to the Director of Restaurants/Restaurant General Manager on the performance of the assets and leadership during weekly 1-1 meetings.

• Assess each operation's compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from outlet inspections and follow up to ensure that action items are promptly and effectively addressed.

• Critically analyze all metrics (including but not limited to Revinate, financial reports, average check report, Quality Assurance Inspections, mystery shops, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and advance corrective action plans when applicable.

• Is present during high volume meal periods which may also include when high profile/exposure, VIP events, large events and sponsored events are occurring on property. This position is responsible for daily floor management of shifts as assigned by the Director of Restaurants.

• Create a culture within the department that maximizes performance through effective communication including meaningful pre-shifts, teamwork, regular performance feedback and incentive programs aligned with achieving business plan commitments.

• Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan.

TypeQualification

Experience

• High school diploma/GED required (two-year culinary degree preferred)

• (7+) years experience in an executive kitchen position

• Forbes 4-Daimond Experience Required

• Demonstrated knowledge of current restaurant industry trends

Skill

• Must possess culinary creativity

• Possess good leadership and organizational skills

• Be proficient in Word and Excel

• Strong knowledge of local, state and federal food sanitation regulations

• Comfortable providing direction and supervision to kitchen staff

• Ability to work weekends, evening hours and holidays

ID: 2022-4149

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 4201 Atlantic Ave

Job Detail

• Company:
  Goldkey

Job Description

Come be a part of The Main, Downtown Norfolk's upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests' expectations. We are always looking for the best talent to join our team.

Restaurant Supervisors coordinates and managers all aspects of front of house guest experience for the restaurant for a shift.

Level One

Responsibilities of Gold Key|PHR Supervisors:

• Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

• Use the department's Job Skill Handbooks to consistently coach and train Associates.

• Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

• Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

• Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

• Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

• Champion Gold Key/PHR's service culture, -The Keys to Making it Right- to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

• Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

• Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

• Ensure individual compliance with all Gold Key|PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

• Other duties as assigned.

• Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.

• Interact with fellow associates in a courteous and professional manner.

• Greet and interact with the guest in a friendly and professional manner creating the -WOW- experience.

• Ensure that all guest requests you receive are satisfied in a timely and efficient manner. Provides service in a highly professional manner at all times.

• Prepare the pre-shift reports concerning room occupancy, notes for specific shift using the pre-shift template.

• Conduct daily pre-shift meeting

• Record data concerning work assignments and special projects and prepare periodic reports.

• Investigate complaints and takes corrective action during guest table visits.

• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.

• Complete associate safety training in compliance with PHR/franchise procedures, OSHA regulations and Restaurant Supervisor.

• Review internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules

• Attend weekly staff meeting

• Check periodically each day on any and all special project work

• Ensure that the resort maintains all QA standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable

• Assists Restaurant Manager with month end inventory to ensure adequate supplies, if requested.

• Ensure that all department employees receive comprehensive training as specified by the Operating Business Plan Assumptions

• Enforce 100% staff compliance with uniform and grooming standards

• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.

• Assist Restaurant Managers in training and supervising associates. Observe performance and encourage improvement through coaching as appropriate. Contribute to retention and motivation of associates through open communication and problem resolution.

• Manage and operate within the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service

• Execute company programs and manage the operations of outlet / area(s) to ensure compliance with and SOPs, safety regulations and all other federal, state and local regulations and to ensure an optimal level of service, quality and hospitality are provided to the guests. Take full ownership of the shift as Shift Leader of assigned outlet/area(s). Will maintain standards in the Restaurants as directed by the Director of Outlets

• Execute, recommend and manage the implementation of promotions, displays, buffet presentation and other ideas within corporate guidelines to capture more in house guests and a larger share of the local market

• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects

• Promote an accident free workplace to minimize liabilities and related expenses

• Monitor and control the maintenance/sanitation of the various outlets and equipment to protect the assets, comply with regulations and ensure a safe work environment

• Complete any other responsibilities or duties as assigned

TypeQualification

SkillExcellent English verbal and written communication skills.

• Prior experience as a property level Restaurant Supervisor preferred

• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred

• Degree in related area or equivalent of _ years of experience in the field.

• Demonstrated computer skills.

• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.

• Ability to multi-task within specific time constraints.

• Good attitude and work ethic practices.

• Demonstrated ability and willingness to give direction.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

• Able to work a flexible schedule including weekends and holidays.

• Willingness to receive development and supervisory training.

• Team building and motivational skills

EducationMore than two years of post high school education required. A degree from a four year college is preferred

ExperiencePrevious restaurant supervisory experience or experience as a Lead Trainer or Shift Leader

SkillAdvanced knowledge of principles and practices within the Restaurant/ Hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management. Ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures. Supervisory/management communication skills. Have the ability to operate the latest relevant computer software programs

ID: 2022-4147

External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC

External Company URL: http://goldkeyphr.com/

Street: 100 E Main St

Job Detail

• Company:
  Goldkey