Company Detail

Job Description

Do you want to be part of a great team and offer first class service to our Business Travel Customers? We are looking for a Business Travel Consultant with entertainment experience to join BCD Travel.

Senior Entertainment Travel ConsultantFull-time, homebased US

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you are the primary point of contact for the customer and provide active travel consultation towards the business customers.

A snapshot of this opportunity

• Search and confirm travel reservations for the customer

• Provide travel offers and general travel advice to travelers

• Strong understanding of a client travel policy to guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Provide the customer with the required industry information, such as low fares, exchange costs and penalties

• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

  How can you set yourself apart

• Extensive experience in the corporate travel management industry

• Experience in the entertainment industry

• Solid working knowledge of the travel industry, policies, procedures and processes

• Experience with Sabre

• Proven ability to handle multiple priorities simultaneously

• Ability to work independently, exercising discretion and judgment

• Demonstrated excellent professional customer service and problem resolution skills

• Strong problem solving and/or critical thinking skills

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.

  Interested?Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via americas.recruiting@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Travel USA LLC in Chicago, Illinois is looking for Client Engagement Director to perform the following job duties:

• Responsible for account acquisition, retention & growth Thorough understanding of customer business issues and opportunities so that accounts can be developed to their full potential

• Understanding of the basic principles of incentives and events and their impact on business success

• Understanding of destinations, hotels and suppliers that can support customer programs

• Guide, mentor & support internal teams to ensure that client service expectations are met and adhered to

• Oversee program pricing and margins to ensure that they meet acceptable profit guidelines Build and maintain a pipeline of qualified sales opportunities

• Responsible for managing the relationship with existing accounts and ensure that they maintain, renew and grow their business with BCD M&E

• Responsible for driving the strategy for the development of proposals, presentations, contracts and other sale/marketing-related collateral materials for current and prospective accounts

• Responsible for constructing solutions and pricing to optimize and comply with BCD M&E's profitability goals.

• Conduct regular meetings with account personnel to discuss operations and opportunities.

• Understand the market and business issues associated with accounts to best react to account needs.

• Ensures client and prospective client databases are maintained and key prospects are contacted regularly

• Delivers, on a monthly basis, new prospect, sold account, lost bid, and no bid reports to Sales Management via the SalesForce.com CRM tool. Execute account development plans -- providing timely updates to leadership

• Participate in and plan sales and marketing efforts that generate potential customer/sales leads

• Effectively qualify new business opportunities to ensure they are within business guidelines and that internal support team resources are efficiently deployed.

• Meet or exceed individual annual adjusted gross revenue sales objectives

• Adhere to BCD M&E's T&E policy and remain within outlined budget parameters.

• Review and monitor monthly financial targets -- make recommendations for adjustments as necessary.

• Requirements: 5 years of experience in job offered or 5 years of experience in Business Development or Account Management.

• Experience in job offered or related field must include the following: Must have experience with the following Software and platforms: Maconomy -- Financial Management, Tsheets -- time tracking and resource mgmt., SmartSheets -- Budget management, SuccessFactors -- Team/ People management and ADP -- hiring and recruiting.

• Remote work from home option available. 40-hour work week. Applicants contact: Meghan Carlstead, Senior Director, People & Culture: 773 343 4853.

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Travel USA LLC in Chicago, Illinois is looking for Cloud Solutions Engineer to perform the following job duties:

• Execute on architecture design, while delivering operations and support excellence for all software platforms.

• Contribute to core architecture design to support existing and new product lines.

• Translate high level design to actionable requirements and engineering tasks.

• Collaborate with teams to provide technical direction and guidance for cloud solutions. Support internal and external teams to maintain the security, reliability and compliance of our cloud environments.

• Develop and introduce best practices to streamline overall management and cloud environment.

• Maintain and optimize the health of existing cloud infrastructure.

• Proactively monitor, identify, root cause of system issues.

• Develop and maintain processes and documentation such as SOP and runbook.

• Consult with teams and peers to assist in contributing to overall strategic direction.

• Collaborate with teams to develop and expand cloud infrastructure portfolio of services to augment operational business practices.

  Requirements:

• Bachelor's Degree in Computer Science, Engineering, MIS, CIS, Technology or related field or equivalent as determined by a professional credentials' evaluation

• 2 years of experience in job offered or 2 years of experience in software engineering or software development.

• Experience in job offered or related field must include these skills: MySQL and MS SQL database administration, caching technologies such as Redis, bash scripting, application deployment pipelines and methodologies, Linux and Windows OSes.

  Remote work from home option available. 40-hour work week.

  Applicants contact:

  Meghan Carlstead, Senior Director, People & Culture: 312-396-2053.

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Global Account Director

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We're looking for a Global Account Director to join our dynamic team. In this role, you will be working to drive a global strategic roadmap, identify key business initiatives and optimization strategies within one of our flagship client accounts. Your focus and ownership will drive across program strategy, innovation, financial performance, quality of service, preferred vendor performance, business development and client retention. This role will have you leading, collaborating, challenging the status quo, and constantly reaching for the next step with your customer. If you are ready to go for it, this is the perfect role for you!

As an Global Account Director, you will: - Work with customers to develop strategic business objectives for the meetings program focused both on client and BCD M&E objectives - Work across a variety of markets to understand, develop and implement solutions - Work alongside Business Analyst to identify and maintain reporting requirements for customers while providing them business insights and analytics to identify gaps and opportunities - Work with operations management to identify customer opportunities for process improvement, consulting solutions, strategy, and growth - Serve as primary point of authority on the terms and deliverables of the assigned client contracts to ensure contractual obligations are continually met. Be responsible for contract negotiation, management, renewals and expansions - Engage and network with customer end users to sell the value of the meetings program and drive adoption - Financial management of the contract to ensure budgets and forecasts are achieved - Understand and analyze operational processes for excellence in delivery

You're good at: - Understanding core program foundations with global application - Building strong and trustworthy relationships with customers and internal teams - Implementing and managing accounts - Budget and cost management - Building business cases through data driven analysis - Identifying opportunities through business and industry trends with consultative approach on client recommendations - Proposal development and presentations - Training of staff - Development of SOPs

You might also have: - Technology configuration and process knowledge - Regional and global account management

You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.

How to apply:

Click 'Apply Now' to be considered.

#Li-Remote

#LI-KW1

#LI-LZ1

116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Meeting Planner

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We are looking for a Meeting Planner to join our dynamic team. In this client facing role, you will act as the event planning lead and project manager. You will collaborate with peers and vendors alike to ensure each event is executed flawlessly from site selection, to registration, to room set & menu planning through onsite execution, budget reconciliation and everything in between. You keep projects running on time, on budget, and have mastered the art of managing multiple priorities at once. Sound like you? Read on!

As a Meeting Planner you will: - Act as the main point of contact for your client, and ensure all milestones are clearly communicated and met. Be consultative in your approach. Afterall, you are an expert in event management. - Work with your client and peers on procuring an ideal venue for each event. - Build, monitor and maintain concise and accurate event budgets. Think outside of the box on creative cost savings ideas. Negotiate vendor contracts and build long lasting partnerships. - Partner with your team mates to create clear & simple attendee communications and registration websites. Create a well-timed and accurate communication plan. - Communicate effectively with all hotel & vendor partners. You'll be responsible for hotel rooms, designing and communicating room sets, AV/Production needs, offsite events, ground transportation, and signage (and more!). - Ensure everyone, from client to attendee to staff person, has a positive and memorable experience from invitation stage through onsite and departure. We aim to please!

You're good at: - Communicating with all levels of an organization. From the first impression on, you have a professional presence, the ability to own the room and convey confidence. - Project management and solving problems. You excel at managing multiple priorities at once and being adaptable. You are calm under pressure and work well in a collaborative environment. - Establishing long lasting, professional relationships with clients, co-workers and vendors alike. Teamwork makes the dream work! - Cvent, Excel and Microsoft Office Suite

.

You might also have: - A college degree from a 4- year institution. - The ability to travel regularly. - Our ideal candidate possesses 3+ years as a lead meeting planner in this industry. And 3+ years sourcing and contracting for meeting related services.

You should know: - This role is virtual and operates in the East Coast time zone - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.

How to apply: Click 'Apply Now' to be considered.

#Li-Remote

#LI-KW1

#LI-LZ1

116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Project Coordinator

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We're looking for Project Coordinator to join our dynamic team. In this role, you will work with Project Managers to develop and execute logistical tasks and responsibilities related to the planning and implementation of client programs from concept through execution. Responsible for program tactics and program registration and process management, Project Coordinators and are in a client facing, "front line" communication position, often tasked with managing escalation for client questions and requests. They also act as a resource for clients, service providers and other staff with regard to guidelines, procedures, and processes.

As a Project Coordinator you will: - Understand project services scope and takes responsibility for assisting with different aspects of project execution (including developing and executing all written components of each project, venue and speaker confirmation, registration monitoring, travel coordination, and creation of program materials). - Interface with clients and service providers; troubleshoot situations immediately and effectively. - Manage all meeting materials required for project execution, i.e. invitation customization, meeting checklists, itineraries, surveys, etc. - Data management within project management system for each project from conception through execution. - Implement programs in compliance with regulatory and client-driven guidelines. - Manage all program details in Project Managers absence to keep forward movement on projects and proactively deliver positive results.

You're good at: - Managing multiple priorities and being adaptable. You have exceptional problem-solving skills and are calm under pressure. You can work independently and be a team player. - Providing superior customer service. You go above and beyond to ensure that our customers have the best experience possible. - Extremely detail oriented projects and have excellent organizational skills. Excellent verbal and written communication skills. - Microsoft Office Suite, HTML

You might also have: - A high school degree or higher - One year of experience in a support role, preferably within the meeting planning industry.

You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.

How to apply: Click 'Apply Now' to be considered.

#Li-Remote

#LI-KW1

#LI-LZ1

116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Meetings & Events Team Lead

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committ ed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We have an opportunity in one of our Global Technology client dedicated teams and are looking for a Team Lead to join our team! In this client facing role, you will act as the direct manager of a team of event planning professionals. You will collaborate with direct reports, colleagues and clients to ensure our account team is exceeding expectations in operational excellence. This is a very high touch role which demands precision whilst be comfortable with ambiguity. You'll be the leader every person hopes to have by mentoring and supporting your team, and the leader every client wants to work with. Sound like you? Read on!

As a Team Lead, you will: - Be a first-class leader or people who is able to coach, develop and build a team. - Oversee Attendee Experience and Financial areas of the account team. - Ensure first class delivery of our service as well as bringing opportunities to further develop it. - Upholding and implementing client policy. - Ensure all data and reporting for programs is accurate and timely. - Be a champion for our customers and their experience throughout the event journey. - Happy to jump in and take on front line Planning responsibilities when required.

You're good at: - Leading a team, including distance management across time zones. - Seeing around corners and being prepared for every eventuality. - Communicating at all levels and are a creative problem solver. - Working in a high touch, fast paced/short lead time environment. - Interpreting data and providing recommendations for service improvement. - Collaborating on work tasks. - Microsoft suite of applications. You are a natural with Excel.

You might also have: - Experience of Apple suite of applications and products. - Knowledge of Cvent and/or Evedpay. - Speak Spanish. - 3 + years as a Senior Meeting Planner and 2+ years as a Team Leader. - A college degree from a 4 year institution.

You should know: - This is an office-based role in Austin, TX - Our standard working hours are 8:30 AM -5:00 PM with an hour break - This role will require travel (predominately domestic US) 30 - 40% of the time - Covid vaccination might be required for this role

How to apply: Click apply now to be considered

#LI-KW1

#LI-LZ1

117588

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Senior Congress Project Manager

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We are looking for a Senior Congress Project Manager to join our dynamic team within our Life Sciences Division. In this client facing role, you own and manage client program relationships. The Senior Congress Project Manager has direct responsibility for program development, planning, execution and all of its components. You will keep projects running on time, on budget and within compliance guidelines. If you are skilled at managing high-touch, complex meetings and programs, read on!

As a Senior Congress Project Manager, you will: - Think outside of the box on creative cost savings and best practice ideas while ensuring we remain compliant. - Reconcile program in accordance within audit and client standards. Compile and submit an audit ready program file with audit and client standards. - Assist the operations manager with day to day operational tasks and new hire training and development - Ensure everyone, from client to attendee to staff member has a positive and memorable experience from invitation stage, through onsite, and departure. We aim to please!

You're good at: - Communicating with clients. You have the ability to own the room and convey confidence, knowledge of best practices in events and a professional presence at first impression and on-going. - Maintaining the highest level of quality, professionalism and integrity when negotiating with suppliers. 5 years' experience required. - Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure and work well in a collaborative environment. - Establishing long lasting, professional relationships with clients, co-workers and vendors. - Cvent, Excel and Microsoft Office Suite.

You might also have: - A college degree from a 4-year institution. - 5 years' experience planning meetings, conventions, conferences and/or special events - Pharmaceutical experience - French/English speaking

You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.

How to apply: Click 'Apply Now' to be considered.

#Li-Remote

#LI-KW1

#LI-LZ1

116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Client Engagement Director, Experience & Event Solutions

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We are looking for a dynamic team player to grow our business. The Client Engagement Director will be the primary relationship manager for Event Solutions and Sports customers and is responsible for account retention and growth. Additionally, the Client Engagement Director is accountable for securing additional business in alignment with company and individual target revenue goals.

About you You are an entrepreneurial and mission-driven leader who is both talented and experienced in incentives, events, corporate sports hospitality, account management & sales.

As a Client Engagement Director, Experience & Event Solutions, you will: - Drive sales activities, including the identification and pursuit of active meetings & incentive targets as well as sports & entertainment targets. - Drive the strategy for the development of proposals, presentations, contracts and other thought leadership materials for current and prospective accounts - Participate in strategic planning and account development meetings to ensure a solid pipeline of leads and new target accounts - Responsible for constructing solutions and pricing to optimize and comply with BCD M&E's profitability goals. - Maintain a good working relationship with current customer contacts, keeping accounts appraised of travel trends and updates within the industry - Assess opportunities to provide additional services that will support current programs and initiatives and grow account volume

You're good at: - Setting priorities, making quality decisions, and problem solving in a collaborative environment. - Storytelling - using the power of an engaging narrative to bring to life sports and entertainment solutions that are relevant and resonate with our customers and convert to new sales opportunities. - Exceptional client facing skills with the ability to own the room and convey confidence, excellent business acumen and professional presence at first impression and on-going. - Knowledgeable on emerging trends in the meetings, incentives, sports & entertainment sectors including destinations, event design, key sporting events, and technology (including mobile and attendee engagement) - Participate in key industry events, speaking engagements as an overall brand ambassador.

You might also have: - Bachelor's degree and minimum 5 years of business development or account management experience. - Our ideal candidate has solid experience the M&E industries.

You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break. - Covid vaccination might be required for this role.

How to apply: Click 'Apply Now' to be considered.

#Li-Remote

#LI-KW1

#LI-LZ1

116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Senior Meeting Planner

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We are looking for a Senior Meeting Planner to join our dynamic team on one of our Global Technology accounts. In this client facing role, you will act as the event planning lead and project manager. You will collaborate with peers and vendors alike to ensure each event is executed flawlessly from site selection, to registration, to room set & menu planning through onsite execution, budget reconciliation and everything in between. This is a very high touch role which demands precision whilst being comfortable with ambiguity. You keep projects running on time, on budget, and have mastered the art of managing multiple priorities at once. Sound like you? Read on!

As a Senior Meeting Planner you will: - Act as the main point of contact for your client, and ensure all milestones are clearly communicated and met. Be consultative in your approach. Afterall, you are an expert in event management. - Work with your client and peers on procuring an ideal venue for each event. - Build, monitor and maintain concise and accurate event budgets. Think outside of the box on creative cost savings ideas. Negotiate vendor contracts and build long lasting partnerships. - Partner with your team mates to create clear & simple attendee communications and registration websites. Create a well-timed and accurate communication plan. - Communicate effectively with all hotel & vendor partners. You'll be responsible for hotel rooms, designing and communicating room sets, AV/Production needs, offsite events, ground transportation, and signage (and more!). - Ensure everyone, from client to attendee to staff person, has a positive and memorable experience from invitation stage through onsite and departure. We aim to please! - Coordinate and direct a team of Planners, Attendee Managers and other support staff on our larger and high touch programs.

You're good at: - Communicating with all levels of an organization. From the first impression on, you have a professional presence, the ability to own the room and convey confidence. - Project management and solving problems in a fast paced/short lead time environment. You excel at managing multiple priorities at once and being adaptable. You are calm under pressure and work well in a collaborative environment. - Establishing long lasting, professional relationships with clients, co-workers and vendors alike. Teamwork makes the dream work! - Very comfortable working with very high touch clients. - Microsoft suite of applications. You are a natural with Excel.

You might also have: - A college degree from a 4- year institution. - The ability to travel regularly. - Experience of Apple suite of applications and products. - Cvent and/or Evedpay experience. - Our ideal candidate possesses 3+ years as a lead meeting planner in this industry. - Speaks Spanish.

You should know: - This role is office based in Cupertino, CA - Our standard working hours are 8.30 AM -5:30 PM with an hour break. - This role will require travel (predominately domestic US) 30 - 40% of the time - Covid vaccination might be required for this role.

How to apply: Click 'Apply Now' to be considered.

#LI-KW1

#LI-LZ1

117588

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Meeting Planner

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role:

We are looking for a Meeting Planner to join our dynamic team on one of our Global Technology accounts. You will be an integral member of this global client dedicated team, who are passionate about events no matter the format - virtual, hybrid or in person. You strive to exceed customer expectations and are not afraid to question and bring new ideas and energies to the table.

You will be responsible for the execution of end-to-end meetings and events to include creative concept proposals, sourcing, negotiating, contracting, planning, attendee management, onsite execution, and reconciliation. These meetings and events are complex in nature and require high touch and outstanding detail oriented customer service.

You thrive on juggling multiple projects in a fast-paced, high touch environment. Meeting and exceeding deadlines, good budget management and enjoy attending onsite to ensure the project meets all delivery expectations.

Your key responsibilities: - Act as the primary point of contact for your client, and ensure all milestones are clearly communicated and met. Be consultative in your approach. - Ensure the attendee journey is seamless, compliant, and successful. - Negotiate vendor contracts and mitigate financial risk. - Facilitate the creative direction and overall development timeline of program web sites, proofread, present and gain client approval. - Negotiate and purchase ancillary contracts such as ground transportation, entertainment, and dcor elements via preferred supplier partners. - Monitor supplier service levels. Address and resolve service issues directly with supplier in a professional manner. - Devise on-site program operations staff recommendations based on specific role and responsibility, scope of program and continuity with respective Client. - Manage all reporting documentation required within the appropriate meeting technology platform.

You're good at: - Proven end to end event delivery and event registration expertise in the USA and Overseas. - Confidence in leading a project with your stakeholders. You can own the room and convey confidence in your project planning, knowledge of venues / destinations and suppliers and also bring new ideas to the table. - Excellent communication skills along with a calm, positive and collaborative approach. - Advanced analytical thinking and problem-solving skills, ability to troubleshoot under pressure. - Proficiency in Microsoft Office. You are a natural with Excel. - Flexible and proactive approach to work, able to juggle multiple priorities and projects with resilience under pressure along with the ability to adapt to change. - Very comfortable working with very high touch clients.

You might also have: - A college degree from a 4- year institution. - The ability to travel regularly. - Experience of Apple suite of applications and products. - Cvent and/or Evedpay experience. - Our ideal candidate possesses 3+ years as a meeting planner in this industry. - Speaks Spanish.

You should know: - This role is office based in Cupertino, CA - Our standard working hours are 8:30 AM -5:00 PM with an hour break. - This role will require travel (predominately domestic US) 30 - 40% of the time - Covid vaccination might be required for this role.

How to apply: Click 'Apply Now' to be considered.

#LI-KW1

#Li-LZ1

117588

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a Project Manager who enjoys both a buzz and a challenge?

Project Manager

Full-time, home based in the US

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you will coordinate initiatives and projects, using established project management processes, to make sure all participants keep on track and have current status and responsibilities related to projects and initiatives. You will also have for duty, preparing reporting to measure success and challenge people with facts, keeping others organized to make sure all goals are met.

This role represents the unit/department on small to medium scope projects which may be local or regional with various complexities, ensuring the goals and objectives of the project(s) are accomplished. This position may be leading the overall project, coordinating all resources and results, or only the department's portion of a broader overall.

A snapshot of this opportunity

• Deliver projects in budget.

• When required, work with Finance to help track the budget throughout the lifecycle of the project.

• Coordinate initiatives and projects to drive growth and retention

• Actively look out for opportunities and challenges, prioritize those and initiate action

• Ensure operational commitments are clear and in line with scope of service

• Create and maintain project plans for assigned responsibilities.

• Establish communication method (meetings/calls) and lead schedule with project team.

• Keep the program sponsor(s) and stakeholders informed about status of the project.

• Actively unblock actions that are stuck and are preventing results. Escalate when necessary

• Complete all project-related tasks on time and accurately

• Serve as point of escalation and decision making for project resources.

• Work across other teams to leverage projects to drive growth and performance

• Engage SME's as needed

  How you can set yourself apart

• Fluency in a second major language applicable to the region supported.

• Business Travel and Account/Project Management experience

• General knowledge of internal technology utilized by BCD Travel and of 3rd party technology solutions such applicable to the travel industry

• Strong commercial English skills

• Start-up mentality, Innovative and eager for results

• Effective communication skills (oral, written and presentation)

• Excellent organization and time-management skills

• Able to facilitate and resolve show-stoppers. Conflict resolutions skills

• Comfortable working in Word, Excel and PowerPoint

• Able to travel locally and internationally

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com . Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy? If so, we want to hear from you!

Program Manager Groups Fulltime, located in Michigan, US

Hybrid- Onsite Auburn Hills (2-3 days in the office)

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role you will be responsible for planning, organizing and executing different types of events e.g. incentive travel, meetings, teambuilding or other program activities. You will independently manage the projects as part of our dedicated client team.

A snapshot of this opportunity

• You are the link that connects everything: You are responsible for the sourcing, planning, coordination and execution of small meetings, group and incentive travel

• You communicate with clients in a service-oriented manner as well as negotiate with partners and so contribute to our success

• You are responsible for adhering to the budget and targets of your projects, coordinate all service providers and bring the right service partners on board

• During the execution of the meetings and incentive travel projects you will ensure a smooth process and an unforgettable experience for all participants

• Comfortable dealing with quick turnarounds and a fast-paced dynamic variety of programs

• Ideally you'd have experience with program management software such as Meetago, financial and logistics tracking experience using Excel, and Powerpoint presentation skills or similar

  How you can set yourself apart

• You have a strong passion for group and incentive travel and a heart for tourism

• You have a couple of years of professional experience as a project manager or travel agent in a travel agency or incentive travel agency and already gained profound insights into the planning, implementation and accounting of group and incentive travel projects

• You are an enthusiastic and flexible team player

• You are authentic, convince with your conscientious and independent way of working, can delegate, and confidently assess when you need to get support on board

• With a high level of commitment, you will work on a significant number of projects at the same time and still don't lose your overview, your sense of the right priorities and most importantly: your sense of humor and your good mood

• We would like someone with an excellent command of the English language (verbally and in writing)

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LS1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Where will your career take you? We're not just any travel management company. We help clients travel smart and achieve more.

Travel Consultant II

Job Summary:

The Travel Consultant II is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).

The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product.

This position demonstrates a strong understanding and applicability of all areas of responsibility. Works independently on requests. Provides assistance to team members as requested.

Job Duties and Responsibilities:

Handle Incoming Requests

• Consistently chooses the correct BCD Travel tools and systems to complete requests

• Search and confirm travel reservations for the customer

• Understands and accurately applies client travel policy and requirements to each interaction

• Provide travel offers and general travel advice to travelers

• Responds to requests accurately and completely

• Understands and accurately applies travel supplier rules

• Maintains current knowledge of the state of the various travel industries supported

• Provides the customer with the required industry information, such as low fares, exchange costs and penalties

• Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

Problem Solving

• Appropriately responds and resolves customers inquiries

• Performs follow-up as needed and within the time frame promised to the customer

• Seeks assistance from others for the resolution as appropriate

• Accurately processes the complaint (BCD Travel systems and processes and procedures)

• Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity

• Often uses statements to the customer to validate a clear understanding of the customer's needs

• Focuses on the resolution versus the cause of the problem

• Provides feedback to management to avoid future customer issues when solicited

Quality

• Consistently meets and sometimes exceeds individual and team goals

• Effectively uses the telephone systems

• Completes reservations with a few errors

• Consistently follows BCD Travel call/email guidelines

• Adheres to BCD Travel policies and procedures to maintain quality control

• Provides the customer a full recap of the confirmed itinerary

Service Excellence

• Responds to the customer promptly

• Provides the customer his/her undivided attention

• Listens and captures information from the customer

• Responds appropriately

• Asks questions targeted to encourage complete responses

• Creates rapport with the customer

• Matches the customer's tone and pace

• Keeps the interaction moving forward

• Offers suggestions to the customer and anticipates needs

• Is mindful of the client service level agreement in all transactions

Teamwork

• Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate

• Completes tasks as assigned

• Willingly offers assistance to team members within and across teams

Communication

• Uses positive language and word choices to avoid negative customer reactions

• Matches the customer's tone and pace

• Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions

• Uses correct grammar in interactions

Required Qualifications:

• Minimum of 3 years' experience in the travel industry

• Solid working knowledge of the travel industry, policies, procedures and processes

• Knowledgeable of travel industry systems (i.e. GDS)

• Strong verbal and written communication skills in designated languages

• Proven ability to handle multiple priorities simultaneously

• Ability to work flexible hours

• Ability to work independently, exercising discretion and judgment

• Demonstrated professional customer service skills

Preferred Qualifications:

• Bachelor degree preferred

• Proficiency in Microsoft Office applications

• Demonstrated internet research skills for customer information

• Degree in tourism-related field

• Strong problem solving and/or critical thinking skills

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

BCD Meetings & Events: Account Executive

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to sustainability and driving success for our customers, our business, and ourselves.

We offer a competitive salary and benefits package. Most importantly, we value our people and are committed to your success and continued growth. Learn more about us at bcdme.com/careers.

About the role: We're looking for an Account Executive to join our dynamic team. In this role, you will drive strategic business initiatives and optimize the way we do business with key client accounts. You will be focused on many areas including program strategy, innovation, financial performance, quality of service, preferred vendor performance, business development and client retention. This role will have you leading, collaborating, challenging the status quo, and constantly reaching for the next step with your customer. If you are ready to go for it, this is the perfect role for you.

As Account Executive, you will: - Work with operations management to identify customer opportunities for process improvement, consulting solutions, strategy, and growth - Work with customers to develop strategic business objectives for the meetings program focused both on client and BCD M&E objectives - Work alongside Business Analyst to identify and maintain reporting requirements for customers while providing them business insights and analytics to identify gaps and opportunities - Serve as primary point of authority on the terms and deliverables of the assigned client contracts to ensure contractual obligations are continually met. Be responsible for contract negotiation, management, renewals and expansions - Engage and network with customer end users to sell the value of the meetings program and drive adoption - Financial management of the contract to ensure budgets and forecasts are achieved

You're good at: - Building strong and trustworthy relationships with customers and internal teams - Implementing and managing accounts - Budget and cost management - Reporting and data analytics with demonstrated proficiency in Microsoft Excel - Identifying opportunities through business and industry trends with consultative approach on client recommendations - Proposal development and presentations

You might also have: - Technology configuration and process knowledge - Regional and global account management

You should know: - This role is virtual - Our standard working hours are 8:30 AM -5:30 PM with an hour break - Covid vaccination might be required for this role

How to apply: Click apply now to be considered

#Li-Remote

#LI-KW1

#LI-LZ1

116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

A culture of purpose: Where will your BCD M&E career take you?

As perfectionists, artists, strategic thinkers, and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy? If so, we want to hear from you!

This is a virtual role.

Global Congresses Coordinator

We are looking for a Global Congresses Coordinator to join our dynamic team. In this role you will work along-side your teammates and with clients to provide flawless event registration & communication and, ultimately, a flawless onsite experience for attendees. You'll build and launch event registration sites, create & send invitee communications, and pull invitee reporting. Using this reporting, you'll ensure attendee hotel accommodations are secured via congress association guidelines, align with attendee travel plans and arrange for ground transportation. You'll manage attendee arrangements & assist with related logistical arrangements. If you are super detail oriented, customer service focused and a team player, read on!

**Vaccination may be required based on client policies and travel requirements.

Your responsibilities:

• Ensure registration websites meet the specific needs of each event, are clear, concise, and easy to navigate.Monitor meeting e-mailbox to address attendee requests/make applicable updates. You know each event is a personal experience, and you make it easy for your clients.Monitor invitee registrations, send reminders, run reports and work with travel desk/hotels/ground transportation and other logistics providers to make all necessary arrangements for the group. Communicate effectively and efficiently. Cross check rooming lists and manifests. Then cross-check again.*Assist with planning ancillary congress events, creating and sending clear communications, securing/shipping print materials and more. * Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through onsite, and departure. We aim to please!

  You're good at

• Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure.* Teamwork. It takes a village.Cvent, Excel and Microsoft Office Suite.Providing superior customer service. You understand that it is a person that is attending your event and go above and beyond to ensure they have the best experience possible. * Ideal candidate possesses 2+ years in an event coordinator role and 1+ years building and managing registration websites.

  You might also have

• A college degree from a 4- year institution.

  What we offer you

• A culture of purpose where we are invested in your happiness and career growth* Competitive salary and benefits package

  How to apply

  Click apply now to be considered.

  Get to know BCD M&E

  At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning and execution. We are in the business of creating impactful human connections that matter. Connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.

  Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to driving success for our customers, our business and ourselves.

  See if you belong at bcdme.com.

  #Li-Remote

  #LI-KW1

  #LI-LZ1

  116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

A culture of purpose: Where will your BCD M&E career take you? As perfectionists, artists, strategic thinkers, and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy? If so, we want to hear from you!

This is a virtual role.

Healthcare Engagement Coordinator

We are looking for a Healthcare Engagement Coordinator to join our dynamic team. In this role you will work along-side your teammates to provide flawless event communication, registration and support to ultimately provide a flawless experience for attendees. You'll build event registration sites, customize invitee communications, and pull invitee reporting. Using this reporting, you'll ensure attendee hotel accommodations are secured, align with attendee travel plans and arrange for ground transportation. You'll manage attendee arrangements & assist with related logistical arrangements. If you are super detail oriented, customer service focused and a team player, read on!

**Vaccination may be required based on client policies and travel requirements. Your responsibilities: * Ensure backend registration websites meet the specific needs of each event * Customize invitee registrations and work with travel desk/hotels/ground transportation and other logistics providers to make all necessary arrangements for the attendees. * Communicate effectively and efficiently. * Assist with FCPA and Vendor Management. * Ensure everyone, from client to attendee to staff person has a positive and memorable experience from invitation stage, through departure. We aim to please! You're good at * Managing multiple priorities and being adaptable. You have exceptional problem-solving skills, are calm under pressure. * Teamwork. It takes a village. *Cvent, Excel and Microsoft Office Suite. *Providing superior customer service. You understand that it is a person that is attending your event and go above and beyond to ensure they have the best experience possible. * Ideal candidate possesses 1+ years in an event coordinator role and 1+ years managing registration websites. Pharma experience is a plus! You might also have * A college degree from a 4- year institution. What we offer you * A culture of purpose where we are invested in your happiness and career growth * Competitive salary and benefits package How to apply Click apply now to be considered. Get to know BCD M&E At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning and execution. We are in the business of creating impactful human connections that matter. Connections that inspire, motivate, and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,500+ people are committed to driving success for our customers, our business and ourselves.

See if you belong at bcdme.com.

#Li-Remote

#LI-KW1

#LI-LZ1

116999

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Are you ready to deliver excellent travel service to our elite business partners? Do you enjoy both a thrill and a challenge? If so, apply as our Senior Travel Consultant and start your journey today!

Senior Travel Consultant

Full-time home based in the US

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role, you will be one of our entertainment clients' right hand and go-to assistant for all things travel and accommodations. You enjoy going above and beyond and exceeding expectations. With your VIP experience and positive attitude you will be able to deliver lasting results and complete satisfaction.

A snapshot of this opportunity

• Search and confirm travel reservations for the customer

• Provide travel offers and general travel advice to travelers

• Strong understanding of a client travel policy to guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Provide the customer with the required industry information, such as low fares, exchange costs and penalties

• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Support BCD Travel and client driven initiatives

• Demonstrate excellent professional customer service and problem resolution skills

  How you can set yourself apart

• Extensive experience in the corporate travel management and entertainment industry

• Advanced skills on travel industry systems GDS Sabre

• Proficient in Microsoft Office applications

• Solid working knowledge of the travel industry, policies, procedures, and processes

• Proven ability to handle multiple priorities simultaneously

• Able to work closing shift until 6:30pm ET , exercising discretion and judgment

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LS1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We're looking for a Remote Marketing Consultant - Advito who enjoys both a buzz and a challenge

Remote Marketing Consultant - AdvitoFull time role (40 hour) week, virtual in the U.S.

Advito, BCD Travel's consulting firm, is looking for a Remote Marketing Consultant with strong project management and writing skills, and a proven track record of successfully managing and executing internal, B2B and/or B2C marketing campaigns. The candidate would be responsible for developing and implementing a strategic marketing plan that supports clients' travel program goals by increasing employee awareness and engagement. You work independently, as well as together with a team of Advito consultants to support our clients' communication needs, specifically related to their travel program. All aspects of a communications plan are managed by you - from strategic development to execution - through a variety of channels including social communities, videos, infographics, newsletters, emails, presentations, etc.

A snapshot of this opportunity

• Develop and implement strategic marketing communications plans to a variety of stakeholder audiences (i.e. senior leaders, managers, travelers, etc.) through multiple channels (intranet site, social media, presentations, emails, newsletters etc.)

• Act as a confident project manager for all aspects of the client engagement

• Act as a partner and consultant to support clients in their communications needs, including writing, editing, coordinating, planning and execution of marketing deliverables

• Review and interpret travel program data, using this to help define strategy and tactical marketing activities

• Work closely with and provide art direction to graphic designers

• Build and nurture internal social communities to form a dialog between travelers and travel program leaders

• Ensure that all messages are consistent with the client branding and tone of voice

• Monitor and measure campaigns, tweaking as necessary to ensure optimal results

  How you can set yourself apart

• Bachelor's degree in business, Marketing, Public Relations or another relevant field

• Highly effective writing and editing skills

• Confident communicator and presenter

• Experience with implementing cross-channel / multi-channel marketing strategies

• Proven understanding of data and insight

• Creative thinker

• Self-motivated and able to work independently in a remote work environment

• Demonstrated ability as a consultant and ability to keep multiple client projects on plan and on budget

• Experience working in a global/international environment

  What we offer you

  At Advito, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe

  About us

  Advito is the travel industry's most progressive consultancy, enabling procurement leaders to modernize their approach to managing the travel and meetings spend category. Led by a unique team of multi-disciplinary experts and thought leaders, we work with both clients and suppliers to push the boundaries of traditional air and hotel sourcing and strategic meetings management for higher program returns. We provide advisory, procurement and outsourcing services in the area of corporate travel sourcing, expense and meetings management, along with RFP development and management; benchmarking and vendor management services. We minimize our clients' travel spend and maximize their travel program value in a data-rich, consumer empowered world. Headquartered in Chicago, Advito operates in key business markets around the world

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only

  Stay informed about new career opportunities at Advito

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest

  *Note: We'll give preference to internal and/or furloughed employees

  #LI-GP1

  #LI-Remote

  *CAJM

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to be part of a great team and offer first class service to our Business Travel Customers? We are looking for a Senior Travel Consultant with Business Travel Consultant to join BCD Travel.

Senior Travel Consultant

Full-time, home based in the US

Shifts between 7am-7pm CT

In this role, you are the primary point of contact for the customer and provide active travel consultation towards the business customers.

A snapshot of this opportunity

• Search and confirm travel reservations for the customer

• Provide travel offers and general travel advice to travelers

• Strong understanding of a client travel policy to guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Provide the customer with the required industry information, such as low fares, exchange costs and penalties

• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

  How you can set yourself apart

• Experience in the corporate travel management industry and international booking

• Solid working knowledge of the travel industry, policies, procedures and processes

• Experience with Sabre

• Proven ability to handle multiple priorities simultaneously

• Demonstrate excellent professional customer service and problem resolution skills

• Strong problem solving and/or critical thinking skills

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LS1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We've got a great opportunity for Operations Supervisor to join the team.

Operations Supervisor

Full-time, home based in the US

Account : IMF

In this role you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance and coaching. You will be the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests as assigned and takes the initiative to provide assistance.

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

A snapshot of this opportunity

• Expertly use the appropriate the BCD Travel tools and systems to complete requests

• Search and confirm travel reservations for the customer

• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

• Proactively provides feedback to management to avoid future customer issues

• Accurately logs the complaint in the BCD Travel systems

• Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team

• Always searches for opportunities to move market share to BCD Travel preferred suppliers

• Ensures team members are kept up to date with new policies, procedures and announcements

• Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved

• Works with performance data to maximum the effectiveness and efficiency of the team

• Assists in the hiring and on-boarding of new employees

• General Management Responsibilities

• Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement

• Responsible for all assigned administrative tasks

• Performs quality management such as error management

• Completes administrative tasks as assigned

• Conducts meetings and training sessions as appropriate

• Aids in Disaster Recovery plans and efforts

  How you can set yourself apart

• Degree in tourism-related field or Bachelor degree, or equivalent work experience

• Experience in the corporate travel management industry

• Solid working knowledge of the travel industry, policies, procedures and processes

• Advanced skills on travel industry systems, including Sabre GDS

• Strong verbal and written communication skills in designated languages

• Proven ability to handle multiple priorities simultaneously

• Able to work independently, exercising discretion and judgment

• Demonstrated excellent professional customer service and problem resolution skills

• Strong problem solving and/or critical thinking skills

• Proficiency in Microsoft Office applications

• Demonstrated internet research skills for customer information

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LP1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We've got a great opportunity for Operations Supervisor to join the team.

Operations Supervisor

Full-time, home based in the US

Account : IMF

In this role you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance and coaching. You will be the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests as assigned and takes the initiative to provide assistance.

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

A snapshot of this opportunity

• Expertly use the appropriate the BCD Travel tools and systems to complete requests

• Search and confirm travel reservations for the customer

• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

• Proactively provides feedback to management to avoid future customer issues

• Accurately logs the complaint in the BCD Travel systems

• Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team

• Always searches for opportunities to move market share to BCD Travel preferred suppliers

• Ensures team members are kept up to date with new policies, procedures and announcements

• Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved

• Works with performance data to maximum the effectiveness and efficiency of the team

• Assists in the hiring and on-boarding of new employees

• General Management Responsibilities

• Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement

• Responsible for all assigned administrative tasks

• Performs quality management such as error management

• Completes administrative tasks as assigned

• Conducts meetings and training sessions as appropriate

• Aids in Disaster Recovery plans and efforts

  How you can set yourself apart

• Degree in tourism-related field or Bachelor degree, or equivalent work experience

• Experience in the corporate travel management industry

• Solid working knowledge of the travel industry, policies, procedures and processes

• Advanced skills on travel industry systems, including Sabre GDS

• Strong verbal and written communication skills in designated languages

• Proven ability to handle multiple priorities simultaneously

• Able to work independently, exercising discretion and judgment

• Demonstrated excellent professional customer service and problem resolution skills

• Strong problem solving and/or critical thinking skills

• Proficiency in Microsoft Office applications

• Demonstrated internet research skills for customer information

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LP1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We've got a great opportunity for Operations Supervisor to join the team.

Operations Supervisor

Full-time, home based in the US

Account : IMF

In this role you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance and coaching. You will be the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests as assigned and takes the initiative to provide assistance.

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

A snapshot of this opportunity

• Expertly use the appropriate the BCD Travel tools and systems to complete requests

• Search and confirm travel reservations for the customer

• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

• Proactively provides feedback to management to avoid future customer issues

• Accurately logs the complaint in the BCD Travel systems

• Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team

• Always searches for opportunities to move market share to BCD Travel preferred suppliers

• Ensures team members are kept up to date with new policies, procedures and announcements

• Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved

• Works with performance data to maximum the effectiveness and efficiency of the team

• Assists in the hiring and on-boarding of new employees

• General Management Responsibilities

• Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement

• Responsible for all assigned administrative tasks

• Performs quality management such as error management

• Completes administrative tasks as assigned

• Conducts meetings and training sessions as appropriate

• Aids in Disaster Recovery plans and efforts

  How you can set yourself apart

• Degree in tourism-related field or Bachelor degree, or equivalent work experience

• Experience in the corporate travel management industry

• Solid working knowledge of the travel industry, policies, procedures and processes

• Advanced skills on travel industry systems, including Sabre GDS

• Strong verbal and written communication skills in designated languages

• Proven ability to handle multiple priorities simultaneously

• Able to work independently, exercising discretion and judgment

• Demonstrated excellent professional customer service and problem resolution skills

• Strong problem solving and/or critical thinking skills

• Proficiency in Microsoft Office applications

• Demonstrated internet research skills for customer information

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LP1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We've got a great opportunity for Operations Supervisor to join the team.

Operations Supervisor

Full-time, home based in the US

Account : IMF

In this role you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance and coaching. You will be the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests as assigned and takes the initiative to provide assistance.

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

A snapshot of this opportunity

• Expertly use the appropriate the BCD Travel tools and systems to complete requests

• Search and confirm travel reservations for the customer

• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

• Proactively provides feedback to management to avoid future customer issues

• Accurately logs the complaint in the BCD Travel systems

• Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team

• Always searches for opportunities to move market share to BCD Travel preferred suppliers

• Ensures team members are kept up to date with new policies, procedures and announcements

• Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved

• Works with performance data to maximum the effectiveness and efficiency of the team

• Assists in the hiring and on-boarding of new employees

• General Management Responsibilities

• Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement

• Responsible for all assigned administrative tasks

• Performs quality management such as error management

• Completes administrative tasks as assigned

• Conducts meetings and training sessions as appropriate

• Aids in Disaster Recovery plans and efforts

  How you can set yourself apart

• Degree in tourism-related field or Bachelor degree, or equivalent work experience

• Experience in the corporate travel management industry

• Solid working knowledge of the travel industry, policies, procedures and processes

• Advanced skills on travel industry systems, including Sabre GDS

• Strong verbal and written communication skills in designated languages

• Proven ability to handle multiple priorities simultaneously

• Able to work independently, exercising discretion and judgment

• Demonstrated excellent professional customer service and problem resolution skills

• Strong problem solving and/or critical thinking skills

• Proficiency in Microsoft Office applications

• Demonstrated internet research skills for customer information

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LP1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We've got a great opportunity for Operations Supervisor to join the team.

Operations Supervisor

Full-time, home based in the US

Account : IMF

In this role you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance and coaching. You will be the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests as assigned and takes the initiative to provide assistance.

We're BCD Travel, one of the world's leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don't just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

A snapshot of this opportunity

• Expertly use the appropriate the BCD Travel tools and systems to complete requests

• Search and confirm travel reservations for the customer

• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer

• Excellent knowledge and application of travel supplier rules

• Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

• Supports BCD Travel and client driven initiatives

• Proactively provides feedback to management to avoid future customer issues

• Accurately logs the complaint in the BCD Travel systems

• Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team

• Always searches for opportunities to move market share to BCD Travel preferred suppliers

• Ensures team members are kept up to date with new policies, procedures and announcements

• Oversees and assists the team members in balancing priorities and managing their workload so team KPIs are consistently achieved

• Works with performance data to maximum the effectiveness and efficiency of the team

• Assists in the hiring and on-boarding of new employees

• General Management Responsibilities

• Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement

• Responsible for all assigned administrative tasks

• Performs quality management such as error management

• Completes administrative tasks as assigned

• Conducts meetings and training sessions as appropriate

• Aids in Disaster Recovery plans and efforts

  How you can set yourself apart

• Degree in tourism-related field or Bachelor degree, or equivalent work experience

• Experience in the corporate travel management industry

• Solid working knowledge of the travel industry, policies, procedures and processes

• Advanced skills on travel industry systems, including Sabre GDS

• Strong verbal and written communication skills in designated languages

• Proven ability to handle multiple priorities simultaneously

• Able to work independently, exercising discretion and judgment

• Demonstrated excellent professional customer service and problem resolution skills

• Strong problem solving and/or critical thinking skills

• Proficiency in Microsoft Office applications

• Demonstrated internet research skills for customer information

  What we offer you

  At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

  About us

  BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com .

  Interested?

  Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

  Stay informed about new career opportunities at BCD Travel

  Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.

  *Note: We'll give preference to internal and/or furloughed employees.

  #LI-remote

  *CAJM

  #LI-LP1

BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age and veteran status. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.

Job Detail

• Company:
  BCD Travel